Junior It Systems Administrator

Australian Taxation Office

To remain Australia's leading tax and superannuation administration.

The Australian Taxation Office (ATO) is the principal revenue collection agency of the Australian Government. Its role is to effectively manage and shape the tax and superannuation systems that support and fund services for Australians. It is responsible for endorsing charities for Commonwealth tax concessions.

As an IT Systems Administrator, you’ll work in a dynamic and complex technological environment. You will apply established processes, methodologies and procedures to system maintenance, installation and problem resolution.

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 💬 Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 🚦 Technical Incident Resolution
  

  Analyze and resolve technical and functional product issues for internal and external customers

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems