Key Account Manager

About the role:

As our new Key Account Manager, you will step into a newly created and varied role. Reporting to the Managing Director, your responsibilities will see you play a crucial role in the delivery of client-focused solutions to existing customers and the development of new business opportunities across Australia. 

Our ideal candidate is someone who is excited to work closely with senior management to provide an exceptional customer experience to our existing accounts as well as develop opportunities for customer growth with new and existing customers. As your role grows, you will have the opportunity to be involved in larger projects and initiatives to ensure your continued development is at the forefront of your employee experience.

Responsibilities include:

• Make initial contact with potential new customers and form genuine relationships to seize on market opportunities.
• Provide an exceptional customer experience in managing existing accounts and identify new business opportunities in the process.
• Develop and maintain a set of reporting tools to report back both to the business about the success of each account and to customers about their performance.
• Regularly communicate the current progress and efficacy of our sales initiatives to senior leadership across the business.
• Responsibility for the efficacy and success of the quote and tender process in conjunction with other members of the Dragonfly team.

About you:

You will be an experienced Account Manager or Business Development professional with demonstrated experience in creating long-term partnerships in your industry to capitalise on new business opportunities. Experience in managing enterprise-level accounts in the logistics/last-mile delivery industry is highly desirable.

• 3-5 years sales experience in a customer-facing / Key Account management role
• Logistics experience desirable but not essential
• Intricate knowledge of Australian retail & e-commerce landscapes and the opportunities these present.
• Excellent negotiating, problem-solving and closing skills.
• Proven ability to manage multiple account management projects at a time while maintaining sharp attention to detail.
• Exceptional communication skills, written, verbal and interpersonal, throughout the course of your duties.

Why join Dragonfly?  

• Competitive remuneration package, (Salary + Superannuation + Bonuses)
• Hybrid working environment (three office days, two from home)
• Annual leave loading
• Dynamic, team-oriented, supportive environment
• Role progression and expansion
• Opportunity to be part of a rapidly expanding business in a growing Industry. 

Sending packages should be simple. 

Dragonfly stands for a different way of doing e-commerce delivery in Australia. 

Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.  

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.   

Welcome to Dragonfly!