AddressAn IT Support Level 1 role involves handling incoming technical support calls and emails, documenting issues accurately, and providing immediate solutions when possible. Additionally, the role supports IT project roll outs and performs basic Active Directory tasks, such as user account management and password resets.
Client Details
A local organisation that typically oversees a specific geographic area within a city or region, managing public services. They work on improving community services and residents' quality of life. Additionally, our client foster a sense of contribution to the community by ensuring that the technology supporting essential services operates smoothly, thereby benefiting the area one lives in or serves.
Description
- Provide first-line technical support to end-users via phone, email, or ticketing system.
- Troubleshoot and resolve issues related to Microsoft Active Directory (AD), including user account management, password resets, and group policy inquiries.
- Assist with Microsoft 365 user inquiries, including account setup, email configuration, and troubleshooting of cloud-based services such as Exchange Online and SharePoint Online.
- Address Windows operating system-related issues, including basic troubleshooting, software installations, and updates.
- Perform administrative tasks within Microsoft Exchange, such as mailbox management, email distribution list maintenance, and troubleshooting email delivery problems.
- Document support activities, including ticket resolutions, troubleshooting steps, and user communication, to ensure accurate tracking and knowledge sharing within the team.
- Collaborate with other IT teams to escalate complex issues and follow up on problem resolution to ensure timely and effective support delivery.
- Provide user training and guidance on IT best practices, security awareness, and self-service resources to promote user empowerment and reduce dependency on support services.
Profile
- A successful candidate for a Level 1 support role with expertise in Active Directory, Microsoft 365, Windows, and Exchange administration
- Possess a solid foundation in IT fundamentals, including knowledge of computer hardware, operating systems, and networking concepts.
- Exceptional communication skills, both verbal and written, to effectively interact with end-users and document support activities comprehensively.
- Exhibit strong problem-solving abilities
- Adapt to evolving IT environments.
- A proactive attitude towards self-improvement and staying updated with industry trends and best practices
- Attention to detail is crucial for accurately documenting support activities and ensuring that user issues are resolved thoroughly.
- Collaboration skills are important for working effectively with other IT teams and stakeholders to escalate and resolve complex issues.
- Patience and empathy
Job Offer
- Competitive superannuation benefits
- Potential for career advancement and professional development opportunities within the organisations IT department.
- Exposure to diverse technical environments, including Active Directory, Microsoft 365, Windows, and Exchange administration, enhancing the candidate's skill set and marketability.
- Supportive work environment with opportunities for mentorship and learning from experienced IT professionals.
- Contribution to meaningful work supporting essential services and infrastructure within the local community, fostering a sense of pride and fulfilment in the candidate's role.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Lily Harwood at +61 8 6430 6428.
