AddressWhy VetPartners?
At VetPartners, we're more than just a company – we're a family united by our passion for animal welfare and excellence in veterinary care. Working with us means being part of a dynamic and supportive community where your contributions are valued, and your growth is nurtured.
Why Work With Us?
Shared Purpose: Join a passionate community dedicated to advancing animal healthcare and making a positive impact on pets and their owners.
Collaborative Culture: Experience a supportive environment where collaboration fuels innovation and fosters personal and professional growth.
Opportunities for Growth: Grow with us through ongoing training, mentorship, and career advancement opportunities tailored to your development.
Rewarding Work: Make a difference every day by contributing to meaningful projects that positively impact the health and well-being of animals.
Work-Life Balance: Enjoy flexible working arrangements and support to maintain a healthy balance between your professional and personal life.
Your New Chapter
At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics. We're looking for a motivated individual to join our team as a Level 1 Help Desk Analyst. As the first point of contact for technical issues, you'll play a crucial role in providing exceptional customer service and resolving IT-related problems efficiently.
Key Responsibilities
- Provide first-level technical support to users via phone, email, or chat.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and software applications.
- Assist with password resets, account creations, and access permissions.
- Document and escalate complex issues to Level 2 support when necessary.
- Become a trusted advisor to our clinics across NZ and Australia, building and maintaining strong relationships with a range of stakeholders
Skills, Attributes, and Experience:
- Strong communication skills and a customer-focused mindset.
- Basic knowledge of computer hardware, operating systems (Windows and/or macOS), and common software applications.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.
- Desire to learn and grow in the IT field.
- 1+ Years' experience an IT Support Role
- Previous experience at a Managed Service Provider would be advantageous
How To Apply:
Sound Like you? Join Us. Grow You. Click the Apply Button and please submit your resume, a cover letter detailing your relevant experience.
VetPartners is committed to Equal Employment Opportunities. We are committed to being an inclusive, diverse, and flexible workplace where differences are valued. We welcome people of all backgrounds, experience, and abilities.
A note to recruitment agencies: We are not accepting candidates from recruitment agencies. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. No agencies required.
