AddressThis company is a medium sized IT strategy, consulting, and solutions provider that strives to provide its clients with excellent customer service, all hours support, and exceptional technical advice.
Service-focused that works with both local and global businesses to manage all aspects of their IT environment.
Key duties and responsibilities:
Be the first point of contact for all incoming support calls and emails.
Assist field techs and clients with any Level 1 support.
Escalate and collaborate any level 2/3 issues to the appropriate department e.g. Senior systems administrators/ SME’s and operations managers.
Enter all ticket and time entries into the CRM Database.
Update the CRM database to ensure client and ticket information is current.
Provide excellent customer service in a timely manner.
Maintain a rotational position on the after-hours support phone roster.
Requirements:
Must have 18 months experience in a Level 1 & 2 IT support role.
Valid current drivers licence
Tertiary level qualifications in IT or equivalent.
Must have permanent residency or Citizenship for this role.
Experience in the following:
Field Service Cloud Tickets System
Windows support and troubleshooting experience – Windows 7- 10. Networking fundamentals knowledge, CCNA, or equivalent knowledge preferred.
Excellent communication, time management, and organization.
Ability to adapt to a fast-paced, changing priorities and technology environment.
Benefits:
Join a company that invests in their employees and encourages career development. This company really focuses on employee experience to generate a better customer experience.
Please send your CV to apply.
