Litigation Client Services Manager

We are looking for a Client Services Manager to assist our Litigation department support team in the day to day dealings with our clients.

This role predominantly involves handling incoming enquiries from our existing and potential new clients, including clients from our referrers. You will be required to obtain all relevant details of the client enquiry and assist them initially before arranging an appointment with one of our lawyers. The role includes all issues relating to Client Services and the client experience with our firm. You will also assist the department manager in the day to day management and support of the litigation department, including paralegal tasks on client matters.

Our team is made up of experienced lawyers, graduates and paralegals who practice exclusively in this demanding and diverse area of law. We believe we have developed a hard-won reputation for fighting hard for our clients and obtaining the best outcomes in our cases. You will become an integral member of this team and contribute to the overall intent of our firm.

About Attwood Marshall Lawyers

For over 75 years, we have been dedicated to serving the community with an intent to help people and change their lives for the better.

Attwood Marshall Lawyers are an established, reputable law firm that traces its origins in the Coolangatta/Tweed Heads area to when Eric Attwood set up his legal practice after the Second World War in 1946. 

We moved into our current Coolangatta beachfront offices located in The Strand building in 1989 and have continued to grow ever since, with over 65 staff and additional offices located at Robina Town Centre, Southport Kingscliff, Brisbane, Sydney, and Melbourne. 

We are a family orientated law firm with an emphasis on work/life balance. We support our employees in their work environment and provide excellent office conditions, utilising the latest in practice management systems (LEAP) and technology. Staff have modern workspaces with natural light and ergonomic equipment. Our office systems also support working from home, if required. We are a paperless office and have a large focus on automation and technology advancements to help with progressing out clients matters as quickly and efficiently as possible.  

We traditionally act for people in the most stressful periods of their lives, and it is very important that our lawyers, paralegals and support staff share our intent in their working life. We offer ongoing training for both professional and personal development to assist in effective communication with clients, family and colleagues.  

The Role

As a Client Service Manager in our Litigation team, you will be assisting with client enquiries in matters that span various areas of litigation, including Commercial Litigation and Estate Litigation covering various state and federal jurisdictions. You will also deal with our referrers and help maintain our relationships with key personnel, as well as carry out paralegal support work.

You will join a growing litigation department of 12 which includes Partners, Special Counsel, Senior Associates, Lawyers, Graduates and Paralegals. The role is an excellent opportunity to work closely with our clients and communicate with people. We are looking for a candidate with some Client Services/sales experience that is eager, compassionate, precise and has a good eye for detail when it comes to taking notes and data entry. 

The role requires:

• Taking incoming enquiries and calls from clients
• Booking appointments and diary management
• Qualifying enquiries in line with our processes and procedures
• Data entry 
• Reporting 
• Liaising with clients and witnesses 
• General legal administrative support
• Dictation may be required (previous experience not essential)
• Distribution and marketing assistance for the department
• Providing support and exceptional service to all staff and our clients

Desirable Attributes

• Experience in Client Services or sales
• Exceptional organisational skills and time management
• A passion to help people 
• Well-spoken, articulate and a friendly disposition
• Attention to detail, spelling, grammar, punctuation, and vocabulary must be excellent
• Positive/enthusiastic approach and must show initiative
• Coordination, scheduling, and monitoring skills
• Ability to prioritise competing tasks
• Ability to work in a team environment
• Tech-savvy with advanced computer skills
• Experience using LEAP and CRM systems (preferred but not essential)

What We Offer

• Highly reputable law firm with an experienced team of lawyers and staff
• Excellent salary package
• Leading legal practice management systems and software
• Healthy work environment and work-life balance
• Great corporate culture with professional/personal development
• Well-resourced administrative team, IT, and office facilities
• Experienced senior staff for mentoring and support
• Beachside offices

The Location

Attwood Marshall Lawyers has modern, spacious, well-positioned offices in Coolangatta, Kingscliff, Robina Town Centre, Brisbane, Sydney, and Melbourne.

This full-time position is based at our Coolangatta office located in The Strand building with views overlooking Coolangatta beach. There will be the opportunity to work at our other office locations when required.

Apply Today

Please send your CV and cover letter to Practice Manager, Holly Gilholme by emailing *********@attwoodmarshall.com.au before Friday 12th of April 2024

We look forward to hearing from you.