Address
Form of work• Enjoy genuine work-life balance in a supportive environment.
• Leverage your top-shelf organisational expertise to help our team achieve individual and shared excellence.
• Enjoy Positive Momentum - Working for one of the fastest growing accounting firms in Australia, you’ll have the opportunity to be part of something transformative.
About Xact Accounting
As Queensland's premier building and construction accounting firm, we act for a range clients in this sector including builders, trades businesses, architects and designers, manufacturers, planners and developers – in essence, any business that falls within the building and construction eco-system.
Our portfolio of services spans tax, business services, QBCC compliance, and a unique CFO Advisory service. Our niche-specific approach has made us the go-to solution for clients across Australia, reflecting our commitment to tailored solutions and delivering real outcomes for clients.
The Role - Client Service Manager
Your role as the Client Service Manager will be instrumental in ensuring that our lines of communication remain flawless, both with our clients and external bodies like the ATO and the QBCC.
Working closely with the Client Director, you are the bridge that connects our team's objectives and tasks, ensuring everyone remains on track. Your involvement will range from scheduling core work across the team and gathering information from clients to expertly navigating intricate matters with the ATO.
We'll also be looking to you to help us design and execute projects across the business, including improving our tech stack, systems and processes as well as continuing to delight our customers in an industry that is struggling to do that.
Your expertise and dedication will be paramount in preserving our reputation for technical excellence and our commitment to high-quality client service.
Core Capabilities
- Exceptional communication skills, ensuring clarity and purpose in every interaction.
- Ability to oversee and direct workflow across the team, ensuring we meet our compliance obligations and customer expectations
- Project management expertise, particularly in redesign of systems, processes and technology implementation
- Experience liaising with government and regulatory bodies.
- Ability to support leadership roles while guiding teams towards achieving set objectives.
- Proficiency in handling complex administrative tasks and system adherence.
- Capacity to assist and coordinate in sales and marketing efforts, playing a supportive role in our firm's growth
- Insight and understanding of Human Resources initiatives, especially in recruitment and career development.
Experience
• Ideally, you bring a minimum of 5 years of experience in a similar role, preferably within public practice accounting or related professional services setting.
The Reward
The benefits in this role and in working for Xact include:
- Culture and Flexibility
We have a great culture and it’s a nice place to work but let’s be real, every firm says that. You’re welcome to speak to any of our team and they’ll tell you we offer a genuinely flexible and family-oriented workplace.
Our team have the option of a hybrid, work from home and office model. We pride ourselves on being an adult workplace where you’re expected to manage your work obligations and your life in a way that works for you, your clients and your team, and is consistent with our team values.
- Systems and Platforms
We have invested significant time and resources in building the systems and platforms to support our growth. We’re constantly refining these systems to make our workflows as frictionless as possible.
Our technology platform is leading edge.
- Share in our Success
As our firm grows, so do our people. We will continue to invest in your growth, both in terms of your professional and career development as well as your remuneration and standing in the firm.
If this role sounds like you we’d love to hear from you. To find out more reach out to Phil Brown, Partner | COO at 0404 556 ***.
