Lodge Manager

Embark into a Unique Management Opportunity within tropical Far North Queensland

Your new company 

Do you dream of living and working in a tropical paradise? Embark into a Lodge Manager position located in the vibrant township at the tip of Queensland. As the Lodge Manager, you will lead a dedicated team committed to providing friendly and exceptional customer service. With poolside views at the restaurant, diverse accommodation options with 51 rooms, and a vibrant atmosphere, this business places a strong emphasis on service, collaboration, and development.

This community-focused and award-winning 4-star Lodge is ideally situated to explore everything the Northern Peninsula Area has to offer, including easy access to the surrounding islands, historical sites, and beautiful scenery. Known as the launching pad for all visitors to the surrounding Northern Peninsula Area, the Lodge incorporates all the best elements the tip of Australia has to offer.

Your new role 

As the Lodge Manager, a senior position within the business, you will be responsible for the day-to-day operations, ensuring a smooth and efficient guest experience that exceeds expectations. Reporting directly to the General Manager, your responsibilities will encompass a wide range of duties, from supervising staff and managing budgets, to overseeing maintenance and implementing policies and procedures for lodge operations, as well as managing and fostering community development.

This is a hands-on role which will involve managing a dedicated team, recruiting new members, and ensuring that high standards of service are always met. You will have the opportunity to oversee the management and development of the restaurant team, coordinate tour groups, and ensure returning guests and front-of-house duties are handled with the utmost professionalism. We are looking for an enthusiastic individual with a personable leadership style, clear communication skills, and a passion for people. This is an exciting opportunity for the right individual to enhance, develop, and create spectacular experiences for both our guests and your team. 

What you'll need to succeed 

To succeed in this position, you will have previous experience in hotel/ lodge management of a similar size. Your experience should include data entry, customer service, ordering, staff supervision, budgeting, debtor control, stock control, restaurant supervision, and proficiency with online booking and control systems to name a few. You should be able to manage staff and rosters, develop and implement budgets and achieve agreed financial targets. Proficiency in Microsoft Office Suite and the ability to learn other systems is required. Experience using Room master and Site minder would be highly desirable.  

Your personal abilities should include the capacity to follow set policies and procedures, work in a team environment, build positive relationships, and liaise with departmental managers. An understanding of and sensitivity to the cultural background of Aboriginal and Torres Strait Islander peoples is essential, as is the ability to work in such an environment. Finally, you will need certain licences and certifications, including a driver’s licence, a food supervisor’s certificate, RSA, RMLV, and certificates of hospitality and/or a degree in hotel management or a related field. 

What you'll get in return 

This is the perfect opportunity for those looking to elevate their career in hospitality management. By joining the award-winning lodge, you will not only be part of a dynamic and dedicated team but contribute to the future growth and development of the lodge. 

In return for your hard work, you will be rewarded with a permanent position, a generous salary + super, a great work/life balance, a company vehicle, and included accommodation in an unspoiled remote paradise. 

What you need to do now 

If you’re interested in this role or for more information, please contact Grace Dunn at Hays on 07 4049 2*** or email **********@hays.com.au