Assistant General Manager - Spicers Peak Lodge

Spicers Peak Lodge is a renowned luxury retreat and Luxury Lodge of Australia, committed to delivering exceptional service and creating unforgettable experiences for our guests. Located in the Scenic Rim, our establishment embodies sophistication, elegance, and world-class hospitality. 

We are seeking a dynamic and experienced individual to join our team as the Assistant General Manager.

As the Assistant General Manager, you will play a crucial role in supporting the overall operation and management of our luxury hotel. You will work closely with the General Manager to ensure the highest standards of service, guest satisfaction, and operational excellence.

About Spicers Peak Lodge

Perched atop a mountain on 8,000 acres in Queensland high country and just 90 minutes drive from Brisbane CBD, Spicers Peak Lodge offers an exclusive, intimate Australian wilderness lodge experience. The Lodge sits 1,100 meters above sea level with views across to the surrounding peaks.

From untouched rainforest and rugged mountain escarpments to the pristine backdrop of World Heritage Listed national park and ancient volcanic regions, there is no shortage of unspoiled wilderness to experience and admire.

Key Responsibilities

• Assist in overseeing day-to-day hotel operations, including front desk, housekeeping, spa, food and beverage, and other departments;
• Collaborate with department heads to maintain and enhance service standards, ensuring a seamless and luxurious guest experience;
• Foster a positive and collaborative work environment, leading and motivating staff to deliver exceptional service;
• Implement and uphold the hotel's policies and procedures, ensuring compliance with industry standards and regulations;
• Contribute to the development and execution of marketing and promotional strategies to drive revenue and enhance the hotel's reputation;
• Monitor and manage financial performance, budgets, and expenses to achieve profitability goals;
• Actively providing overall hands-on management of the business, and ensuring all reporting requirements and administrative tasks are completed using approved business systems.

Qualifications

• A minimum of 1-2 years experience as an Assistant General Manager from either a luxury or boutique hotel;
• Proven experience in a leadership role within the luxury hotel industry;
• Come from a strong food & beverage background, preferably fine dining;
• Strong understanding of hotel operations, guest service, and industry trends;
• Excellent interpersonal and communication skills, with the ability to build and maintain positive relationships with both guests and staff;
• Demonstrated ability to make sound decisions and solve problems in a fast-paced environment;
• Passion, energy and enthusiasm and a proven track record of leading, motivating and growing successful and loyal teams;
• Proficiency in hotel management software and Microsoft Office Suite.

For a confidential discussion please contact Emma Martin on 0434 134 *** ***********@spicersretreats.com