AddressJoin a multi-billion-dollar organisation who stay at the forefront of the ever-changing technology landscape through innovation and end-to end solutions. We are currently recruiting someone of high calibre that is passionate, ambitious and talented to join our business.
As the largest IT distribution business in Asia Pacific, an IT solutions providers and trusted partner of choice in Australia and New Zealand, Synnex partners with leading IT companies such as Microsoft, Apple, Google, HP, to provide end to end solutions.
We are committed to the development of our staff; offering career-paths, flexible work arrangement, and creating an environment that is supportive and progressive.
We are offering a fantastic opportunity for a highly motivated individual to join our Logistics-Service team as Reverse Logistics Officer.
About the role:
This is an exciting opportunity for someone with customer service and administration experience and excellent numerical and communication skills to join our Service team. We are looking for someone to join us on a full-time permanent basis in our office based in Lidcombe.
Duties and Responsibilities:
- Book-in, inspect and update system for returned items in timely and accurate manner
- Perform testing of faulty returned items
- Liaise with external stakeholders of return of faulty items
- Liaise with other departments to resolve customer issues and concerns
- Manage and monitor on-hand inventory
- To maintain and update guideline of vendor’s RMA process
- Performing variety of administrative duties as required and assigned by the team leader/manager
Qualifications and Experience:
- Have completed TAFE qualifications or university degree; or one to two years’ related experience in Customer Service and/or warranty return experience.
- Basic computer hardware knowledge would be an advantage.
- Basic MS Office skills, including typing and proficiency with the MS Office suite – especially MS Excel and Outlook.
Person Specification:
- A team player, that is willing to contribute to the team goals
- High level attention to detail
- Can do attitude with high level of integrity, motivation and responsibility
- Exceptional data entry skills and advanced level of computer literacy
- Strong communication skills, both written and verbal
- Ability to solve practical problems effectively
- Exhibit superior organisational and time management skills
Culture and Benefits:
- We encourage and support our team members to grow through a fantastic training platform and support provided to boost your career.
- Free Onsite Parking available
- Option for novated car leases
- Employee Assistance Program
- Fun engaging work environment - year round events with the opportunity to meet and engage with the team through Christmas parties, fitness challenges, yoga classes, community fundraisers and fun-runs to name a few!
Successful applicants must have full working rights in Australia to apply.
To submit your application in strict confidence, click 'Apply for this job' now! Please note, only short-listed candidates will be contacted.
If this job isn't quite right for you, but you are looking for a new position, please contact the HR department at ***********@au.synnex-grp.com for a confidential discussion on your career and our opportunities available.
Please note: Synnex Australia does not accept unsolicited agency/third party resumes. Synnex Australia is not responsible for any fees related to unsolicited resumes.
