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SalaryWe are an expanding Perth CBD-based IT company, dedicated to providing top-notch IT services to Small to Medium Businesses worldwide. As part of our recent growth, we are actively seeking a talented Support Engineer to join our team. Your role will be crucial in maintaining our reputation as a high-quality IT service provider. If you’re passionate about technology and thrive in a dynamic environment, we’d love to have you on board!
The RoleAs a Support Engineer, you will be pivotal in maintaining the efficiency, effectiveness, and quality of our service operations. Additionally, you’ll serve as a point of escalation for handling complex technical issues. Reporting directly to the IT Service Manager, you’ll contribute significantly to our team’s success.
To be eligible for this position, you should possess the following:
- At least 3 years of experience in Level 2-3 Managed Services.
- Have Australian PR/Citizenship No Sponsorships offered.
- A valid Australian Driver’s License You will be visiting client sites.
Signing BonusReceive a sign on bonus for joining the team! *Conditions Apply
Employee Bonus Scheme Access to our bonus program, rewarding your hard work and contributions.
Employee Discount Program Enjoy discounts on various products and services.
Work from Home Opportunities Flexibility to work remotely, ensuring a healthy work-life balance.
Professional Development Opportunities Continuous learning and growth to enhance your skills and career.
Mobile Phone Allowance Remove the need to carry two mobiles.
Car Allowance A weekly car allowance is provided
Allocated Car Bay Located within the office premise in the Perth CBD
ResponsibilitiesTechnical Experience Act as the primary point of contact for handling complex technical issues and escalations, providing guidance and support to fellow team members as required.
Technologies in use Offer assistance across a broad spectrum of technologies, including but not limited to Microsoft 365, Azure AD, virtualization, backups/disaster recovery, variety of devices, wireless networks, switching, and firewalls.
Process Improvement Continuously assess and enhance service desk processes and procedures to boost efficiency, productivity, and service quality.
Documentation Maintain accurate records of technical procedures, troubleshooting steps, and solutions to facilitate knowledge sharing and improve overall team efficiency.
Risk Management Identify and mitigate risks associated with service desk operations, ensuring alignment with industry standards and best practices.
Customer Relationship Management Cultivate and nurture strong client relationships, serving as a trusted advisor and advocate for their IT requirements.
SkillsImpeccable Customer Service Skills Adept at providing exceptional service and maintaining positive client interactions.
Support Role Experience Possessing a minimum of 3 years in a support position within an MSP (Managed Service Provider).
Adaptability in Fast-Paced Environments Thriving in dynamic realms and adept at managing multiple tasks simultaneously.
Technical Proficiency Demonstrating mastery in delivering Level 2-3 support across diverse technologies.
Effective Communication Exceptional written and verbal communication skills.
Time Management and Coordination Excellent organizational abilities for efficient task management.
If you have the skills and motivation we are looking for, please apply below.
No Agencies please!
