Address
Form of work- NSW or QLD Location with remote travel on a monthly basis
- Make a genuine difference to the financial well-being of Indigenous and Torres Strait Islander people
- Seeking a passionate team player with a growth mindset
How will I help?
The Manager, Community Engagement role is critical to achieving Westpac’s strategy of financial inclusion and well-being for Indigenous Customers. They maintain Community Engagement and deliver relevant banking services for our remote Indigenous customers. Your role will genuinely make a difference to the financial well-being of Indigenous and Torres Strait Islander People.
When not on planning community visits, you will be representing Westpac Remote Services at your local branches/ business centres by working collaboratively and raising employee awareness about how Westpac supports remote Indigenous customers.
Key responsibilities include:
- Welcoming and supporting all customers that engage with Westpac Remote Services creating warm and positive first impressions
- Building relationships with Service Providers offering support to community/ies, including prospective community Hosts, this includes ongoing relationship management between Service Providers and/or Hosts and Bankers and/or Program Manager when not on community and as agreed
- Educating Service Providers on Westpac’s servicing and educational offerings, this includes the Indigenous Connection Team and the Davidson Institute
- Developing capability and educating customers in the moment to self-service (online & phone banking) which improves access to banking services
- Working with internal and external stakeholders to support them to deliver Westpac’s RAP commitments specifically aligned to Better Banking Experiences
Please note: Remote travel will occur one week per month for a duration or 3-4 day visits.
What’s in it for me?
At Westpac, we're going through significant changes, and this is an exciting opportunity to work closely with us through the next phase of transformation. You'll play an important part in driving the future of a business that has been around for over 200 years and in return, we'll support you in the development of your career. With continuous opportunities to learn and grow in an inclusive environment backed by a fantastic team of passionate and knowledgeable people, you'll be empowered to thrive with us.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. We also continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
- Remote community experience (preferable) with a can- do attitude
- Cultural awareness with the ability to work in rural and remote communities
- Strong background of face-to-face customer service and ability facilitate client meetings
- Ability to build relationships with customers from all walks of life
- Comfortability with exploring and identifying customer needs through asking the right questions and proactively contacting existing customers
- Sales or banking experience highly desirable, however we believe we can teach these skills
What’s it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility, and one where everyone belongs.
How do I Apply?
Start here. Click on the APPLY button today!
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email ***************@westpac.com.au
Do you need reasonable adjustments during the recruitment process?
At Westpac, we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products, and services for our customers, employees, and community. We can provide reasonable adjustments for individuals with disability and/ or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 (Option 1.2), or email ***************@westpac.com.au
