Manager, Customer Data Strategy & Governance

• Challenge yourself to steward Data Strategy and governance for Qantas Loyalty, to improve commercial outcomes and uplift member experience
• Opportunity to work with a broad stakeholder group in a data-focused, dynamic and evolving business
• Permanent, full-time position based at our Mascot HQ

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.
The Manager, Customer Data Strategy & Governance position will contribute to our effort to protect and grow the value of the Qantas Loyalty Customer Data product by leading initiatives, processes and delivering outcomes in partnership with both our commercial, member experience and data & analytics teams. The data industry landscape is rapidly changing, so this role needs to continuously monitor for the changing market/regulatory forces and business requirements to ensure Qantas Loyalty maintains its core strategic advantage in this space versus sophisticated competitors.
Nearly all growth initiatives across the Loyalty business are heavily reliant on the use of Customer Data but if executed well, also have the potential to responsibly grow the data asset. Aside from its own remit of initiatives, this role plays a critical role as an interlock with other areas of the business (commercial teams, member experience & enablement teams) to ensure initiatives are both utilising data appropriately and contributing to the growth of the central data asset. This role is also a key facilitator and contributor to Loyalty’s Customer Data governance processes and forums.
Beyond business partnering on commercial initiatives and championing data governance, this role will also be a key contributor to the evolution of Qantas Loyalty’s data & analytics strategy. This includes identifying ways to expand the potential sources of data for the business and partnering with other enablement teams to discover and prioritise new capabilities.
You’ll have:

• 5-10 years’ experience in Strategic, Commercial, Data and Governance roles;
• Demonstrated experience either in a similar, large/listed, complex data-led organisation, data & analytics consulting or strategy consulting with a clear project focus on data topics;
• Experience developing data strategies that lead to growth in revenues (direct and indirect) and improved customer experience, with appropriate governance;
• Emerging expertise in best practice for data commercialisation, strategy and governance;
• Involvement in all stages of strategy development, with proven experience taking strategy from slides to initiatives;
• Understanding of data market landscape with ability to identify emerging market opportunities, including competitor monitoring;
• Ability to provide a broad range of data considerations in relation to external commercial partnerships (e.g. data sharing and data collaboration)
• Acts as a functional business partner, with strong stakeholder management skillset;
• Emerging people management and team development skills;
• Emerging influencing capabilities with experience presenting to senior executive levels

Why Qantas?
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close on the 22nd of March
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.