AddressJoin Getawayz NSW and lead the marketing and Operations efforts for our short-stay accommodation properties. Salaries for either role will range from $80k-$120k AUD depending on candidate suitability and experience.
About the roles
As a Marketing Specialist, you will be responsible for developing and implementing marketing strategies to promote our short-stay accommodation properties. You will work closely with the Operations Manager to align promotional efforts, target key demographics, and maximize property visibility.
As an Operations Manager, you will coordinate and oversee all aspects of guest experiences for our short-stay accommodation properties. You will be responsible for managing property listings and bookings, ensuring excellent customer service, facilitating cross-functional communication and collaboration, and developing and implementing strategies to optimize guest satisfaction and operational efficiency.
Key responsibilities
Marketing Specialist
- Develop and implement marketing strategies to promote our short-stay accommodation properties.
- Collaborate with the Operations Manager to align promotional efforts, target key demographics, and maximize property visibility.
- Respond promptly and courteously to guest inquiries, ensuring excellent customer service.
- Coordinate with customer experience team to uplift guest communication to drive various conversion metrics, i.e. booking enquiry to booked stay.
- Monitor industry trends, competitors, and market dynamics to identify opportunities for growth and differentiation.
- Represent the company at industry events, conferences, and networking opportunities to foster partnerships and stay updated on industry developments.
Operations Manager
- Manage property listings and bookings on various platforms to maximize occupancy and revenue.
- Facilitate enterprise-wide coordination and communication between different departments and teams to ensure seamless operations and guest experiences.
- Collaborate with marketing and sales teams to align promotional efforts, target key demographics, and maximize property visibility.
- Work with finance and accounting departments to track and manage budgets, expenses, and revenue related to guest experiences and property management.
- Coordinate with the property acquisition team to evaluate potential new properties and assess their suitability for short-stay accommodation.
- Assist in the development and implementation of company-wide policies and procedures for guest experience and property management.
- Conduct regular training sessions for employees across the organization to promote a guest-centric culture and ensure consistency in service delivery.
- Participate in strategic planning sessions to identify growth opportunities and potential areas of improvement for the business.
- Monitor industry trends, competitors, and market dynamics to identify opportunities for growth and differentiation.
- Represent the company at industry events, conferences, and networking opportunities to foster partnerships and stay updated on industry developments.
- Evaluate guest feedback and data analytics to generate actionable insights for enhancing overall guest satisfaction and operational efficiency.
- Ensure compliance with industry regulations, legal requirements, and health/safety standards in all aspects of short-stay accommodation operations.
Skills and qualifications
Marketing Specialist
- Bachelor's degree in marketing, business, or related field.
- At least 3 years of experience in marketing, preferably in the hospitality or tourism industry.
- Excellent communication, interpersonal, and customer service skills.
- Strong analytical, organizational, and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- Proficient in Microsoft Office, marketing software, and online CRM booking platforms.
- Knowledge of industry best practices, regulations, and trends.
- Passion for delivering exceptional guest experiences and creating memorable moments.
Operations Manager
- Bachelor's degree in hospitality, tourism, business, or related field.
- At least 3 years of experience in guest experience, property management, or hospitality management.
- Excellent communication, interpersonal, and customer service skills.
- Strong leadership, organizational, and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- Proficient in Microsoft Office, property management software, and online CRM booking platforms.
- Knowledge of industry best practices, regulations, and trends.
- Passion for delivering exceptional guest experiences and creating memorable moments.
How to apply
If you are interested in these exciting opportunities, please send your resume and cover letter to ****@getawayz.com.au by 13 June 2024. Please include the job title(s) you are applying for in the subject line of your email. We thank all applicants for their interest, but only those selected for an interview will be contacted.
