AddressAt Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
The Martech Capability and Delivery Lead coordinates the strategic direction, capability build, and operational governance of marketing technology Martech solutions and platforms, to support more effective customer engagement and drive deeper personalisation for our customers across all customer touchpoints. Leaning on your experience in Agile and DevOps practices you will drive new initiatives and modernize existing applications.
The day to day
- Delivery of personalisation experiences into digital channels across multiple customer touchpoints (web/app/etc) through effective delivery of technology platforms, such as Salesforce Marketing Cloud, Adobe Experience Cloud etc.
- Use of Agile Project Management practices, to prioritise and work with multiple squads on various business outcomes.
- Consistently supervise platform and campaign performance metrics for business insights and platform roadmaps, and present to various business partners when required.
- Improve Personalisation through building capability and supporting in-house expertise via improved delivery and supporting effective issue resolution, plus Enforcing standard processes for configuration and code development.
Why you are our next Capability and Delivery Lead
- Relevant professional qualifications in IT, Business or Engineering with sufficient exposure and experience within Telco and IT industries.
- A detailed understanding of online technology including Salesforce together with proven experience with Content Management Systems.
- Experience working with customer data platforms for campaign data and segmentation strategies and reporting standards for consistent feedback and metrics.
- Good knowledge of Marketing technology capability and industry standards.
- Strong project management experience underpinned by excellent communication skills, presentation knowhow, and phenomenal attention to detail.
What’s in it for you?
- Competitive salary and performance incentives
- Discounts to Optus products and services, and to over 400 retailers Australia-wide
- Training, mentoring and development opportunities (ask us about OptusU!)
- Up to five days of Volunteer Leave per year
- A “connected” day for you to use to connect to something you are passionate about
- Hybrid ways of working.
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon!
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ***************@optus.com.au along with your preferred method of contact and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
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