Medical Receptionist

Geelong Orthopaedics and Sports Medicine is looking for an experienced receptionist to join our fantastic team that provides exceptional care to our patients.

This is a part-time position with the possibility for growth.

Currently offering 3-4 days. Mon-Wed or Mon-Thurs. 9:00am to 5:00pm

The successful applicant must have a can-do attitude and great communication skills and be an excellent team player.

You will play a crucial part in ensuring the efficient and organised operation of our busy specialist medical practice, that operates across several sites.

Our practice is fully accredited, a friendly family-orientated environment with supportive and friendly staff. 

We would love you to have:

• Previous experience in a General Practice or Specialist setting
• Strong time management and organisational skills
• Highly motivated, enthusiastic and flexible
• Ability to work independently and as part of a team
• Experience with Zedmed software (preferred but not essential)
• Ability to learn and operate new software quickly and efficiently
• Professional and personable phone manner
• Attention to detail
• Proficient computer skills
• Experience with dictation and typing of correspondence
• Must have the ability to cope with a fast-paced environment

Tasks & responsibilities

• Reception work including meeting and greeting patients upon arrival, making appointments, and processing patients payments
• Conduct billing using, Medicare, DVA and private invoicing
• Accept and arrange Telehealth appointments
• Managing the Doctor’s appointment schedules across several sites
• Interpret, assess and manage patient enquires to achieve acceptable outcomes
• Receive electronic and hard-copy medical correspondence, and manage to ensure received and forwarded for further management
• Undertake management of tasks as directed by doctors and the practice manager
• Establish and maintain positive relationships with hospitals/anaesthetists/assistant surgeons, prosthetic companies, etc
• Scanning, filing and any other duties as directed by the Practice Manager
• Open and close clinic, ensuring secure integrity of the practice

Prior medical or administration experience is essential. Rates of pay are in accordance with the Award and commensurate with experience. 

• Onsite parking
• Supportive onsite management team

If you believe you possess the skills and experience suitable for this role, please submit an application now.

Key selection criteria

• Cover letter outlining why you think you would be a good fit for the practice team
• Resume outlining any previous job experience and relevant qualifications 
• Job references

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Medical Receptionist?
• Do you have customer service experience?
• Which of the following medical practice management software do you have experience with?
• Which of the following Microsoft Office products are you experienced with?
• How much notice are you required to give your current employer?