Medical Receptionist / Administrator

Are you passionate about healthcare and making a positive impact on your community? Do you thrive in a fast-paced environment, showcasing exceptional communication and organizational skills? If so, we have the perfect opportunity for you!

About Us: We are a leading Allied Health facility located in Nambour, dedicated to providing top-tier healthcare services to our community. Our team is committed to excellence and making a difference in the lives of our patients.

Role Overview: We are seeking an experienced Receptionist / Administrator to join our dynamic team on a part-time basis (approximately 28 hours per week - across 5 days). The successful candidate will play a crucial role in ensuring the smooth operation of our healthcare centre, providing essential support to both staff and patients.

Key Responsibilities:

• Greeting, welcoming and directing patients/clients/visitors in accordance with our clients standards, guidelines and ethos
• Responding to and following up on all communications in a timely manner and in accordance with company policy, procedures and guidelines - from patients/clients, supplier, industry representatives, general public etc. via all forums including but not limited to in person, on the telephone and via email and website enquiries.
• Communication with clinicians and other staff of patients/clients/visitor arrival.
• Administration of client management system, including but not limited to input, document scanning, filing and reporting.
• Accurate and timely recording and reporting of all patient/client related communications and information on designated company systems.
• Creation, processing and follow up of purchase orders, job sheets and other organisation workflow documentation as required/requested and in accordance with company policy, procedure and guidelines.
• Receipt and dispatch of all incoming and outcoming stock, product, mail etc. in accordance with company policy, procedures and guidelines.
• Maintains security and telecommunications system.
• Informs patients/clients/visitors by answering or referring inquiries in a timely and appropriate manner.
• Maintain security of patient/client, visitor and staff, intellectual property and premises by  following all relevant security and confidentiality procedures, 
  • maintaining and monitoring registers/log/information catchment sources
  • observing and reporting on any identified breaches/variations
• Operate telecommunication system by following manufacturer’s instructions and operational requirements.
• Maintain all general  public spaces, facilities, equipment and offerings to safe, hygienic and visually appealing standards in accordance with company policy, procedure and guidelines – this includes compliance with any regulatory or business standards which may be directed or requested. 
• Assist with quoting and invoicing processes as required.
• Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs as required, requested or directed.

Any other administrative or business operational related tasks as required/requested.

What We're Looking For: The ideal candidate will possess:

• 5+ years of demonstrated experience in a similar role within the Specialist Allied Health industry
• A genuine passion for healthcare and improving community well-being
• Exceptional communication skills and a friendly demeanor
• Strong attention to detail and organizational abilities
• Proficiency in medical office software and technology (currently using Cliniko transitioning to Splose)
• Ability to successfully secure Qld Blue Card

TO APPLY:

All applications are held in the strictest confidence. Only shortlisted candidates will be contacted.

If you feel you meet the criteria and would like to apply, please send your CV with a covering letter through the apply button.

JENELLE SHIELD
EastCoast HR Group
P: 07 5443 6***
E: *****@eastcoasthr.com.au
W: www.eastcoasthr.com.au

The EastCoast HR Group specialise in the placement of quality professional staff and for the past 30 years we've placed more than 10,000 people in permanent jobs, contract and temporary roles across the engineering, environmental, construction, manufacturing, mining, oil and gas, accounting, medical, legal, hospitality and office support sectors throughout Australia.

LABOUR HIRE LICENCE NUMBER  LHL-00727-M5L5M