Medical Receptionist

Northern Heart Specialists are currently looking for an experienced receptionist to join our friendly and professional team. Experience working in a medical background is essential. This role will see you managing a busy front desk reception and welcoming patients to the practice in a friendly professional manner. The successful applicant must have excellent communication and organisational skills and be able to thrive in a fast paced environment.  A caring and patient attitude is essential. This position is full time - 5 days a week. 

The Role
Along with providing exceptional customer service, your key responsibilities will include, but not be limited to:
• Reception, welcoming and processing patients
• Scheduling and managing patient appointments
• Managing telephone enquiries
• Patient information data entry
• Preparation and distribution of medical correspondence to referring medical providers
• Preparation of patient files and assistance with preparation of consultants' clinics
• Handing of cash, credit cards, Eftpos including settlement at the end of each day
• Manage appointments including make appointments, re-scheduling, sending reminders and manage cancellations
• Management of all patient data and correspondence
• Managing of private billings, Medicare & DVA claims
• Processing incoming and outgoing mail and emails
• Other administrative work as demanded by the job

Skills and experience
As first point of contact for our patients, we require the following:
• A professional, patient and courteous manner
• Excellent articulation and telephone manner
• High level of personal presentation and professionalism
• Strong computer skills
• Strong multitasking capabilities
• Strong customer service skills with an ability to work in a fast-paced environment
• Show initiative and work productively within a team environment
• The ability to liaise with patients and their families, other health professionals and fellow staff in a calm and professional manner
• Flexibility in time and task performance
• A friendly and enthusiastic attitude
• Positive attitude towards work and maintain a good work ethic

The ideal applicant needs to have good interpersonal skills, pay strong attention to detail and have the ability to work well in both a team environment and independently.

Please email resumes to: *******@northernheartspecialists.com.au

Applicants who have been shortlisted will be contacted to arrange an interview