Medical Receptionist / Booking Consultant

Join a leading patient-focused Medical Imaging PracticePermanent full-time role with a committed and dynamic team Receive extensive training to deliver exceptional patient experienceCompetitive remuneration and a range of employee benefitsAbout UsJones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we heavily invest in up-to-date equipment, and we are proudly at the forefront of medical imaging systems and technology. We also invest in our people, and our commitment to care for others extends to our highly supported clinical teams.About the RoleJones Radiology is seeking a people-focused and customer-centric individual to join our Whyalla clinic; and play a fundamental role in upholding Jones Radiology's brand promise and delivering an outstanding patient and referrer experience. This is a full-time, permanent position based at our Whyalla clinic location. If successful, you will be working Monday to Friday, with rotating shifts between the core hours of 8.00am and 5.30pm.Individuals in this role will be predominantly working in clinic as a Medical Receptionist; however, the roles’ duties include contribution to Booking (Contact Centre) shifts in clinic between the core hours of 8.15am and 5.00pm.Upon your commencement, you will be trained to undertake all tasks and deliver Jones Radiology’s exceptional patient experience; but may be asked to attend additional training in Adelaide's CBD (paid travel and accommodation, if required). Your key responsibilities:Welcoming patients to our clinics and completing the arrival processCompleting the patient post appointment billing process and other in clinic dutiesInteracting with patients and referrers to schedule a range of medical imaging appointmentsResponding to calls & enquiries in a timely, professional, and caring mannerProviding excellent customer service and patient care, whilst minimising patient effortDeveloping and maintaining strong working relationships with patients, referrers, staff, and managers To be successful in this role you will have:Strong customer service skills, including active listening and objective questioningDemonstrated customer service experience, previous medical reception experience is highly regardedDemonstrated advanced experience using multiple programs simultaneously and systems navigationDemonstrated initiative and willingness to learnExcellent problem solving, interpersonal and communication skillsAbility to work autonomously and in a team environmentStrong attention to detail Working for Jones Radiology offers you:A competitive remuneration package with flexible working options. Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work. The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it. A culture of ongoing learning, opportunities for career advancement, continued growth and development. A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services. Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration. Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations. Next StepsIf you are seeking your next career challenge and are passionate about delivering excellent medical imaging services to patients, referrers, and the community, we encourage you to apply to Jones Radiology today.Simply complete the application process by clicking the Apply Now button, answer the Shortlist Questions and we will be in touch with you shortly. Apply now! Respectfully, no recruitment agencies.