Medical Receptionist - Child And Adolescent Mental Health

Medical Receptionist wanted! 

Monday to Wednesday availability essential.

A great opportunity to join our team on a Casual basis as an experienced and enthusiastic Receptionist in our Child and Adolescent Psychiatry practice in Bondi Junction. The practice is committed to providing individualised and comprehensive Mental Health care for children and Adolescents, as well as providing support for their families.

Maintaining the office of the practice and ensuring patients are comfortable is a priority. You will be driven with an eye for presentation, empathy, and communication skills in managing children and supporting adults. Experience with medical practice software and Medicare billing processes essential. Xestro practice software experience desirable but not essential.

Mature-minded candidates with high-level social skills will enjoy working in this dynamic practice and be part of this growing team. 

The Role:

You will be working with a professional and supportive team, complying with the practice policies and procedures in a friendly work environment. Your role will consist of meeting and greeting patients in a professional and courteous manner. You will be taking telephone enquiries, scheduling patient appointments, invoicing and receipting and general reporting using Xestro practice management software and assisting the Doctors and Practice Manager daily.

The Candidate:

To be eligible for this role you will:

• Experience in medical practice setting, preferably previous experience in a paediatric setting (children and/or teenagers) 
• Be able to maintain confidentiality in regard to patient care in all aspects of the practice
• Be able to keep appropriate professional boundaries with patients, families and practice staff
• Attend to cleanliness and tidiness of the practice daily
• Meeting and greeting patients in phone or in person, in a professional and courteous manner, and ensuring all visitors are comfortable in the waiting area
• Ability to supervise children in the waiting room, if required
• Enjoy working with children and Adolescents and have a current Working With Children check and Police Check (or have these underway before interview)
• Have a keen eye for patient flow with the booking schedule, including informing patients of any delays of appointments
• Ensuring medical records are managed confidentially and efficiently
• Have working knowledge of Windows based software systems (e.g. Word, Excel)
• Have an understanding of the Medical Benefits Schedule & medical terminology
• Attend to infection control standards of the common areas of the practice, as well as be an advocate for compliance with OHS and the practice manual standards
• Be able to communicate and work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and courteous
• Able to attend to doctors’ requests in a timely manner
• Be able to identify any equipment faults and coordinate any repairs and stock control/ordering

Essential:

• Experience in medical reception roles
• Ability to demonstrate compliance with AMA medical practice advice regarding vaccination status.

Desirable:

• Experience with Xestro practice management software.

How to find out more / apply

Candidates will be flexible to work shifts working Monday to Friday, with definite availability Monday - Wednesday.

If you believe you are a suitable candidate for the role and would like to apply, we would love to hear from you!

Reply to this ad now with your updated CV and Cover Letter (you must outline your availabilities for each day in your cover letter, and please indicate your availability for interviews).  Candidates who are not available for shifts Monday to Wednesday will not be considered for an interview.

Only shortlisted candidates will be contacted.

Work Remotely

• No

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:

All applicants/employees must have relevant immunisations, and be able to screen others for the above information when entering the practice.

Experience:

• Medical admin: 2 years (Preferred)