Medical Receptionist (Imaging)

About the business and the role

At Cornerstone Health we’re motivated to make a difference: To provide quality healthcare for all Australians. We put patients at the heart of everything we do, providing a quality service where and when it’s needed most.

We operate 14 contemporary medical centres in Sydney, Melbourne, Brisbane and the Gold Coast. Our medical centres offer general practice, radiology, pharmacy, pathology, allied health and specialists – all under one roof. 

We are seeking a highly motivated Receptionist to join us in our imaging department and support us in providing the highest standards of customer service to our customers.

Job tasks and responsibilities

The role will require you to:

• Provide a high quality of support and assistance to our Health Care Professionals.
• Provide a highly professional and welcoming Reception service to the patients and visitors to our Medical Centre.
• Answer general enquiries and provide accurate information regarding our business and our services, always acting with honesty and integrity.
• Answer all telephone calls promptly and deal with enquires appropriately.
• Take accurate messages when required and ensure they are passed on to the correct person in a timely manner.
• Take ownership of your workplace reporting any issues requiring maintenance and or repair to the Practice Manager, monitor the cleanliness of your work area and waiting areas.
• Observe and adhere to all WHS policies, guidelines and procedures and participate in training as required.
• Maintain the highest level of confidentiality with regards to patient information.
• Other administrative tasks and projects as directed by your Practice Manager.

Skills and experience

• Previous experience in a customer facing role.
• Strong understanding of what Customer Service excellence means.
• Excellent written and verbal communication skills.
• High standards of personal presentation.
• Ability to deal with a variety of tasks.
• Ability to work independently.
• Must be able to work flexible hours including evenings and weekends.
• Proficient computer skills.

Only short listed candidates will be contacted.