Medical Receptionist (Mandarin Language - Mandatory)

Position Type: Permanent Full-Time

Start date: Immediate start available

This is a permanent, full-time position working as a Medical Receptionist, you will be reporting to the Practice Manager and completing day-to-day, general administrative duties in the clinic. You will play a pivotal role in creating a positive first impression for the patients and ensuring their experience with the practice is seamless.

We offer a wide range of specialist services including Gastroenterology, Oncology and Geriatric Medicine. Working both front of house reception and general administrative duties, the appropriate candidate will have medical administration, reception, and be able to accurately book and schedule patients, provide administrative and organisational assistance to our clinic and be able to work pro-actively in a fast-paced environment, where patient care remains top priority.

1. Patient Management (Coordination and Appointment Scheduling):

• Reception duties including managing the reception area, greeting, and assisting patients with warmth and professionalism, ensuring their comfort and satisfaction.
• Coordinate patient appointments, ensuring efficient and precise scheduling in accordance with the availability of our healthcare providers.
• Interact with patients to confirm appointments, make necessary reschedules, and deliver timely appointment reminders.
• Ability to work independently, show initiative and work positively and productively within a team environment.
• Efficiently manage incoming calls, emails, inquiries, and correspondence promptly and professionally.
• Handle patient payment transactions, including invoices, payments, and balances.
• Provide outstanding customer service to patients and visitors, addressing their inquiries promptly and efficiently.

2. Administrative Support:

• Transcribing medical consultation reports dictated by doctors and ensuring the precise and timely dispatch of consultation or referral letters.
• Compile, manage, sustain, and update patient records, prioritizing accuracy and ensuring confidentiality is maintained.
• Assist with patient registration and data entry, verifying health fund information (Medicare, DVA, private health insurance, etc), and collecting necessary paperwork.
• Ensure safety and cleanliness of reception, waiting room areas and doctor’s rooms.
• Assist in managing supply inventory and coordinating orders as required.
• Prepare and organise doctor’s letters, medical documents, pathology or surgery reports, and correspondence.

3. Medical Practice Operations:

• Collaborate with healthcare providers and staff to maintain an organised and efficient practice.
• Co-ordinate and support meetings, conferences, and other events as required.
• Assist in managing electronic health record systems and other medical software. 
• Effective communications with the hospitals for procedure rooms booking, theatre list availability enquiry, and patient records checking.
• Maintain a clean and organised workplace environment.
• Liaising with Medicare, DVA, Private Health Funds, clinics, hospitals, anaesthetists, medical departments such as radiologists, allied health, medical specialists with professionalism and discretion.

4. Compliance and Confidentiality:

• Ensure strict adherence to all Privacy Act regulations and ensure patient information is handled with the utmost confidentiality and discretion.
• Stay updated on medical practice policies, procedures, and compliance requirements.
• Assist with maintaining compliance with regulatory guidelines and quality standards.

To excel in this role, you should possess the following qualifications and attributes:

• Passionate about delivering exceptional patient care.
• Exceptional interpersonal and communication skills, with a preference for proficiency in
  • English (Mandatory)
  • Mandarin (Mandatory)
  • Cantonese (preferable)
  • And other languages
• Proven experience as a receptionist or customer service role in healthcare sector.
• Have a collaborative and flexible approach, willing to adapt as competing priorities arise.
• Capability to work independently as well as within a team.
• Strong time-management, organisational skills, and attention to detail.
• An eye for detail and an ability to multi-task and cope well under pressure in a range of reception/administrative roles
• Proficiency in computer applications and software (eg, Outlook, Word, Excel, etc).
• Drives licence and own car is essential.

• Join our dynamic and friendly work environment, where collaboration and support are valued, and a strong passion for delivering exceptional patient care is at the core.
• Abundant prospects for advancing your professional skills and fostering future growth.
• Support a team of professional and dedicated doctors, focused on treating patients, not conditions. They are a joy to work with.
• Attractive salary and benefits commensurate with experience.
• Consistency and security within a well-established professional environment.
• Wide variety of local cafés and restaurants to explore on your lunch break.

Further information about our practice can be found at our website.

To apply, please send a cover letter and resume to our Practice Manager:

Charlie Twe (**********@brisbanespecialistgroup.com.au)

Only successful applicants will be contacted to arrange a suitable time for an interview.