AddressThe Role:
Reporting to the Practice Manager, this role is responsible for providing first-class receptionist support which forms an important part of the Pro Health Care service.
You will support all patients and practitioners of Pro Health Care. This involves building relationships, delivering exceptional patient care and working within a team environment.
We currently have two opportunities available within our Norwood practice, both with around 20-30 hours a week available. Hours will vary depending on the availability of practitioners and other employees as ad hoc shifts may be available for planned and unplanned leave.
Key duties include:
- Provide efficient, friendly and professional service to all patients and practitioners (both in person and over the phone) whilst attending to patient enquiries, bookings and appointments;
- Ensure that any requests by patients and practitioners are followed up with due diligence by updating and maintaining the system so it is up-to-date and accurate at all times;
- Process medical and allied health payments, such as medical benefit payments and private patients, DVA, MVA and Work Cover;
- General administration duties such as fax, email and scanning of documents, along with start and end of day procedures;
- General housekeeping duties such as ensuring the consulting rooms are properly stocked, clean and ready for the day.
About You:
To be successful you will need to demonstrate:
- Experience in a similar role, with a focus on customer service (essential);
- Experience within the health industry or a medical practice (desired);
- Experience with Best Practice and Pracsuite software (desired), along with Microsoft Office;
- Excellent phone manner and the ability to quickly develop relationships;
- Strong organisational skills and the ability to multi-task whilst working productively both autonomously and within a team environment;
- Honest and integrity and the ability to work with confidential information.
Why Pro Health Care – we offer:
- An attractive hourly rate depending on age and experience level;
- Training and support;
- Rewards for service milestones;
- Regular work social functions;
- A close-knit and personable team;
- Discounts at a variety of retailers (such as 25% off at Specsavers, 10% off at Optus);
- The average family of four in Australia spends $203 per week on groceries, with our 3% discount at Woolworths, you could save $316 throughout the year.
About Pro Health Care:
- We are a network of modern, well equipped and well supported family practices across Adelaide, SA.
- Our ethos and core values have stemmed from the work of three prominent General Practitioners working within the Western Suburbs of Adelaide. The commitment, time and care they gave their patients over 35 years is the cornerstone of our philosophy.
- Our practices emphasise a holistic approach to managing health and well-being through doctor’s services and multi-disciplinary care — whether it be general medical, physiotherapy, podiatry or anything in between.
To Apply:
- Please forward a covering letter and resume via Seek;
- We sincerely thank all applicants who take the time apply and wish to advise that only those who are shortlisted will be contacted.
