AddressVision Eye Institute (VEI) is Australia’s largest private provider of ophthalmic services, with a mission to transform lives through a strong commitment to the delivery of high-quality outcomes for patients.
We have an exciting opportunity for an experienced Medical Receptionist / Administrator to join our supportive and collaborative team at our Windsor Gardens specialist rooms and day hospital in either a part time or casual capacity.
If you are passionate about working in the health industry with experience in a similar role - apply now or reach out to find out more.
At VEI we have a strong commitment to clinical excellence and delivering the highest-quality outcomes for patients. We achieve this through our dedication to best-practice care, research, strong clinical relationships with referrers and by employing state-of-the-art equipment and facilities.
As aMedical Receptionist / Administrator with VEI you will be a first point of contact for arrivals to the specialist rooms or day hospital and as such, must have a genuine desire to provide high-quality service to our patients, practitioners and other stakeholders.
*Permanent Part time & Casual opportunities available
About you:
You bring with you great customer service, an excellent telephone manner and a high level of computer literacy including high attention to detail and accuracy in data entry. You are a team player that can work collaboratively and independently as well as multitask and prioritise efficiently.
You'll have flexibility with your availability which includes being available for early starts and late finishes as required.
Primary responsibilities include:
- Interact with patients and visitors in a manner that ensures the highest level of hospitality
- Assist with general enquiries and answer telephone calls in a timely, pleasant and professional manner that ensures excellent customer service
- General administrative duties involving patient accounts, banking procedures, health fund checks, billing and payments
- Utilise the patient management system and other interfaces to capture all relevant patient details, make appointments and prepare and transmit paperwork and correspondence
- Follow protocols for administrative admission of surgical patients including surgical bookings
- Management of patient records including retrieval, filing and archiving
- Flexibility to assist in other administrative functions as required
Skills and experience required:
- Previous experience working in a specialist medical practice or day surgery environment highly desirable.
- Strong administrative background with superior attention to detail
- Excellent computer literacy with experience using Genie of (Medical Director) BlueChip software packages highly desirable
- Exceptional customer service skills with the ability to develop quick rapport with patients
- Ability to work efficiently and under pressure in a dynamic environment
*Candidates who have recently applied, aren’t required to re-submit their application.
What you can expect from us
We take pride in our positive workplace culture; strong focus on teamwork, comprehensive internal training and continuing professional development opportunities. Our people and our culture are our biggest asset and we work exceptionally hard to nourish both.
When you join Vision Hospital Group you’ll have access to employee benefits such as:
- Optical retail discounts (Specsavers, OPSM and more)
- Employee discounts for laser eye surgery and other medical services
- Paid parental leave and other leave options to support growing families
- Health & wellbeing discounts on gyms, nutrition, beauty, apparel
- Counselling services, recognition programs, referral bonuses and so much more.
We are an equal opportunity employer, we value diversity and welcome applications of all types, and from all backgrounds.
To find out more, visit us www.visionhospitalgroup.com.au .
