Medical Receptionist - Psychology Practice Administration & Client Support

We are currently looking for a receptionist and Client Support co-ordinator for 2-3 days per week, Tuesdays, Thursdays or Fridays. 

Please carefully review the responsibilities and required qualities, and address in a cover letter how you feel your experience demonstrates you meet these.  We will not be accepting any applications without prior reception and admin experience. 

Join our dynamic team as we seek a compassionate and organized individual to fill the pivotal role of Medical Receptionist and Client Support Coordinator at GrayMind Psychology, located in the heart of Paddington, Brisbane.

About Us: At GrayMind Psychology, we're not just another Psychology Practice—we're a beacon of compassion and transformation. Our boutique clinic specializes in enriching the lives of couples, individuals, and adolescents through personalized therapy. Nestled in the vibrant inner city suburb of Paddington, GrayMind is a modern, vibrant and compassion-focused private practice.

Qualifications & Experience: Are you ready to bring your reception and admin skills to a place where every interaction matters? 

Seeking candidates with prior reception experience, particularly those familiar with medical reception and practice software. 

Qualities Required: 

• Strong interpersonal skills; 
• Ability to multi-task varying types of roles and responsibilities; 
• Ability to work harmoniously in a team; 
• Ability to work autonomously and self-direct;
• Calm, compassionate and vibrant nature; 
• Strong work ethic and enthusiasm; 
• Detail-oriented and conscientious;
• Motivated to complete a high level of daily tasks;
• High ethical standards with regard to confidential data;
• High degree of computer literacy essential; 
• Excellent verbal and written communication skills

Tasks & Responsibilities: As our Medical Receptionist and Client Support Coordinator, you'll be at the forefront of our clients' therapy journey. 

From managing appointments to providing compassionate support before and after therapy sessions, you'll play a vital role in creating a warm and welcoming environment. Your knack for client care and your ability to handle administrative duties with ease will keep our practice running smoothly. Plus, with opportunities for direct client interaction and ongoing learning, you'll gain invaluable experience in a supportive environment.

Specifics:

• Excellent interpersonal skills.
• Face to face and over the phone interactions with a focus on professionalism, warmth and care. 
• Intake and assessment calls, matching of client and therapist fit. 
• Medical reception, administrative duties and general office duties are also required. These may include and not limited to answering phones, emailing, booking and managing appointments, taking payments, processing medicare rebates, document handling, file management, running reports and so forth. 
• Direct communication with psychologists/dietitians and ability to manage multiple requests throughout the day. 
• General housekeeping, such as cleaning, maintaining and tidying the therapy rooms throughout the day, setting up and closing the practice each day, maintaining and refilling stock and shopping duties.

Benefits: Joining our team means more than just a job—it's a chance to make a meaningful difference in people's lives. You'll work alongside a close-knit team in a boutique, newly renovated practice where your contributions are valued. With direct client care experience and opportunities for growth, you'll embark on a fulfilling career journey with us.

Ready to embark on a rewarding career at GrayMind Psychology? Submit your application today and let's work together to enrich lives and foster positive change.