Medical Receptionist Specialist Oral Maxillofacial Surgery Practice

Medical Receptionist Specialist Oral MaxillofacialSurgery Practice

Full time/part time position

Hunter Oral and Maxillofacial Surgery Centre

Our mission is to provide excellence in oral and Maxillofacial Surgery care in a pleasant, supportive environment. 

Hunter OMS is a busy specialist practice with 3 oral maxillo-facial surgeons. 

At HunterOMS we believe that a happy, respectful and harmonious environment for our staff translates to excellence in patient care.  Our practice is efficient and well managed and places a high value on teamwork and encourages each employee's contribution to improve the service offered to patients and referring doctors.

Our receptionist team is  the face of our practice, giving that all important first point of contact to our patients.  If you are passionate about customer service and patient care, then we would love you to apply to join our team. 

The successful applicant will form a close working relationship with both the clinical and administrative teams and be responsible for the delivery of high quality clinical and customer service to patients. 

Tasks and Responsibilities

• Meeting and greeting all patients to the practice
• Managing patient consulting sessions
• Patient billing, receipting and on line claiming to Medicare.  
• Following up approvals for worker's compensation, third party approvals for patient appointments.
• Management and preparation of patient files and records for all clinics, ensuring all results, referrals and other necessary documentation is ready for patient consultation. 
• Reconciliation of banking and settlement of EFTPOS machines at end of day
• Ensuring surgical prepayments are collected by appropriate time frame
• General office duties including processing all incoming emails
• Scanning and filing medical records in a mostly paperless practice
• Other duties as required by management

Required knowledge and skills 

• Experience in a health care setting desirable but not essential (on the job training provided).
• Willingness to learn
• Excellent written and verbal communication and customer service skills
• High attention to detail and accuracy
• Ability to multi task and use initiative
• Strong commitment to task completion and follow up
• Ability to work autonomously under minimal supervision
• Commitment to being part of a team (absolutely essential)
• Outstanding people skills with the ability to relate well to patients, health care professionals and to foster team relationships.
• Excellent computing skills; proficiency in Microsoft Office applications (Word, Excel, Outlook) (essential)
• Experience in on line claiming and chasing approvals for DVA, worker's compensation consultations. (desirable)
• Experience in the use of Gentu/Blue Chip Medical Software or other medical software program (highly regarded)
• Ability to remain calm in a busy and varied work environment with competing demands and deadlines.

BENEFITS

• Secure role in a well established, long standing practice
• Uniforms provided
• Above award wages
• Social and team bonding events
• Early finish most Fridays