AddressSydney Gut Clinic is an expert team focused on Gastrointestinal health, care and management. Sydney Gut Clinic is located in one of Sydney’s newest private day hospitals, Alexandria Specialist Day Hospital. We require a highly professional team player, who works well in a team environment and diligently on their own. Multi-tasking and efficiency is a must. This role is for someone willing to adapt and take direction graciously.
Your general responsibilities include, but are not limited to:
- Handling phone enquiries
- Receive and convey messages in writing, verbally and electronically
- Make appointments and maintain electronic appointment booking systems, contact book, reminder systems
- Organising procedures with patients and liaising with the hospital
- Liaise with patients in a warm and welcoming manner
- Update and maintain patient details and maintain confidentiality at all times
- Liaise with specialists
- Managing daily incoming and outgoing mail/emails
- Managing GP and specialist referrals
- Bill patients and co-ordinate Medicare/DVA billings
- Operate EFTPOS machine
- Problem solve when things go wrong
- Maintain and order office supplies
- Basic maintenance of cleanliness of practice
- Other duties as directed by the specialist and practice manager
Essential qualifications and/or experience
- Excellent interpersonal skills
- Proficient use of computer/ Microsoft windows and Best Practice software
- Understanding of Medicare Benefits Scheme
- Previous experience as a Receptionist/Administrator, preferably within a Specialist Medical Practice or Hospital ideal but not essential
- Excellent planning and organisational skills together with the ability to priorities a number of competing priorities
- Medical terminology knowledge desirable
- Excellent interpersonal and communication skills, with a focus on providing exceptional customer service
- Exceptional attention to detail
- Demonstrated ability to maintain absolute confidentiality regarding patient and practice information
- Ability to work both autonomously and as part of a successful team
PLEASE APPLY WITH CV AND COVER LETTER
