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Form of workHealth Partners is South Australia's largest open health insurer, providing cover to over 90,000 people. Being member owned, we put members first and always do the right thing for them when it comes to their health protection and care.
We currently have an exciting opportunity for a permanent full time Member Care Consultant based at our CBD contact centre location, with hybrid working arrangements available after qualifying period.
If you have a passion for customer service, experience in a contact centre or a health background we want to hear from you.
What you will be doing?
Our Member Care Consultants engage with our members regarding their private health insurance across various channels to provide an exceptional member experience every time.
You will be providing information on our products and services, processing membership payments and providing first contact resolution on member queries in an empathetic and professional manner.
Working a 75-hour fortnight, you will be on a rotating roster from 8am-8pm Monday to Friday, and Saturday morning’s. Evening and Saturday shifts are work from home.
What we are seeking?
To be successful in this role, you will have:
- a positive customer focused attitude
- a commitment to your own performance
- the willingness to receive, embrace and act on feedback
- well-developed communication and interpersonal skills and effective working relationships with all stakeholders
- exceptionally good PC and systems skills
- high levels of resilience and the ability to work autonomously
- be self-motivated, reliable and conscientious
- a stable working background with experience in providing quality customer service
What we offer?
- A generous allowance towards Health Partners Private Health insurance
- Access to an Employee Assistance Program
- Extensive training and coaching on Health Partners products and services
- A commitment for a great employee experience that supports your career and professional development
Our genuine relationship with members is reflected in our Canstar awards for having Australia’s Most Satisfied Customers.
Working with Health Partners means that you will be working with a diverse range of people who are committed to doing things The Right Way.
Visit http://careers.healthpartners.com.au/ to find out more about life at Health Partners.
You must be an Australian citizen or permanent resident at the time of submitting your application to be considered for this role and be able to provide two current reference checks.
If you are successful in gaining employment you will be required to hold a current Working with Children Check and a satisfactory National Police Check (within 12 months) or be willing to obtain these prior to commencement
Applications will be screened as they are received.
Health Partners appreciates the time and effort it takes to prepare and submit your application with us which is why we are a Circle Back Initiative employer and are committed to reviewing and responding to every candidate.
