Membership Club Support Coordinator

Company description:

The AFL is Australia's premier sporting organisation supporting two constantly evolving national competitions, AFL and AFLW. Our purpose is to progress the game, so everyone can share in its heritage and possibilities.

We have a strong workforce presence in most States and Territories of Australia including Northern Territory, QLD, NSW / ACT, Victoria and Tasmania.

As the AFL/ AFLW competitions continue to grow and evolve at both the elite and community levels, we are focused on ensuring we attract and retain great people in both permanent and casual roles at all levels and within all areas of our industry.

Importantly, we aim to reflect the communities where our game is played by recruiting locally where possible to strengthen our connection to the ‘grassroots' of our game. We are also fortunate to have hundreds of passionate volunteers within our industry, offering their time and expertise to help grow our game.

The AFL's purchase of Marvel Stadium in Docklands, Melbourne, further diversifies our workforce with more than 1000 casual employees to make every moment matter for our fans and customers.

Job description:

ABOUT US

As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game - from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate

to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.

We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

ABOUT THE ROLE

The AFL Club Membership Services team provides support for the AFL and AFL Clubs, playing a central role in membership program support, database operations and leading growth strategies to achieve industry membership revenue and volume targets.

This role primarily focuses on delivering support for the membership database platform, encompassing system setup, account management, data analysis, and reporting. While technical expertise will be highly valued effective communication and collaboration skills are equally vital, given the close collaboration with club membership teams.

A DAY IN THE LIFE OF

Key Accountabilities:

• Working within a dynamic and motivated team, contributing to the expansion of Club and AFL memberships throughout the AFL industry
• Deliver accurate and timely operational support across key phases of the membership cycle, including renewal, fulfilment, entitlements and payment plan management.
• Provide membership database support to clubs, including system setup, product builds, inventory management, data analysis and reporting.
• Develop strong working relationships with membership and ticketing staff at AFL clubs, understanding their business drivers and campaign needs, and providing systems and database training as required
• Support industry projects that drive member/fan engagement, attendance and membership growth
• Focus on operational efficiencies and advancing membership technology
• Contribute to key projects within and outside of core role

OUR IDEAL TEAM MEMBER

Core Competencies:

• Proficient in data management, possessing strong analytical skills, and experienced in managing database or CRM systems
• Ability to build strong working relationships, including highly effective communication skills
• Experience in providing a database support in helpdesk environment, preferably in a membership-based organisation
• Understanding of membership database (e.g. Ticketmaster Archtics) and ticketing systems and processes will be highly regarded, but not essential.
• A problem solver and team player
• Process orientated, with demonstrated attention to detail

OUR CULTURE

Please visit www.afl.com.au/careers/our-organisation

Applications Close: 27 February 2024

We offer:

THE PERKS

• Play The Day Your Way - a flexible approach to your working life
• My Development - lean into the AFL's My Development program consisting of on-the-job training, coaching and mentoring, and formal learning
• Play Well - access to our extensive Health and Wellbeing program centered around our belief in a healthy body, healthy mind, and healthy workplace
• My Benefits - with thanks to our AFL Corporate Partners, access great benefits and discounts
• AFL Silver Memberships - permanent team members can access AFL matches at Marvel Stadium and the MCG, enjoy and share the experience of our game with your family and friends!