Membership & Education Officer

The Australian Compliance Institute (ACI) is the preeminent industry body for compliance professionals in Australia. ACI are also a RTO and provide tailored courses on compliance, risk and other related topics.Duties and responsibilities:

• Provide administration support for course enrollments
• Organise training set up for each method of delivery (face to face, livestream, distance learning) and facilitator support
• Ensure student files and information are up to date and correct
• Manage enquires on course information and requirements
• Support the Professional Development Committee with course validations and continuous improvement
• Support new corporate memberships and member updates
• Answer member queries by both phone and email
• General administration support where necessary

Previous skills and experience:

• Previous experience in a customer focused role, experience within student services or membership services highly desirable
• Self-directed, has the ability to work autonomously
• Strong problem solving skills, time management and organisation
• Experience working within an administration role or experience with extensive administration tasks is essential
• Strong stakeholder engagement, with high level written and verbal skills
• Ability to multi-task and prioritise
• Experience within a not-for-profit, peak body or association is desirable but not essential
• Appropriate at home set up to accommodate a fully remote position

If you are interested in the role, please apply ASAP. Applications will be reviewed as they are received. Due to the high volume of applications, please be patient in receiving an update on this position.