AddressAbout Us
Serco has a dedicated team of over 600 people supporting operations at Fiona Stanley Hospital and works in close partnership with the hospital leadership, WA Health, clinicians, and staff to deliver essential non-clinical facilities management, ICT and HR managed services. Our specialist team designs, manages and optimises the integrated services and are critical to the ongoing delivery of clinical services in Western Australia's largest and most digitally enabled public healthcare facility.
About the Opportunity
Reporting to the MES Service Delivery Manager, this role is responsible for supporting the day-to-day delivery of the MES service into the Hospital. The MES Support Officer will primarily assist with the coordination tasks within the portfolio and projects, including scheduling, reporting, purchasing and information collation, monthly billing, and invoicing. This role will be responsible for the creation and receipting of MES Purchase Orders.
What you’ll be doing
• Manage the creation, progression, and closure of Service and Equipment Requests (SERF) for the Managed Equipment Service.
• Support and resolve reconciliation and accrual queries as needed.
• Create and manage Purchase Orders for MES operations.
• Perform ad hoc tasks as required, including providing backup support to the MES Service Delivery Manager.
• Coordinate and oversee scheduled and reactive maintenance workflows for legacy medical equipment.
• Assist with project coordination and reporting duties.
About you - your ideal skills & experience
• You are highly organised with a strong understanding of confidentiality and pride yourself on delivering high quality and efficient customer service.
• You excel working in a fast-paced team environment that offers fantastic exposure to Medical Equipment management, technologies, systems and techniques.
• You will show strong initiative and have a demonstrated ability to collaborate effectively with a broad range of individuals and groups as is necessary.
• You are a respectful professional person who demonstrates exceptional moral values in everything you do.
• Demonstrated purchasing experience
• Ability to create, improve and accurately maintain registers to allow efficient and effective access to information
• Ability to build relationships and establish personal credibility to consistently deliver high quality and efficient customer service
• A resilience to work in a fast paced, multitask environment
• Financial exposure desirable
You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.
Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.
About us – Serco & proud
At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac
Why Join Us
• You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
• You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
• We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group!
If you’re inspired to make a positive difference, apply now.
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging
