Messaging Systems Support Officer

Job DetailsJob Title: Messaging Systems Support OfficerEmployment Type: OngoingClassification: Parliamentary Service Level 6Closing Date: 11:30pm AEDT, 9 May 2024Contact: Van Huynh, 0412 911 951, van.huynh@aph.gov.auThe OpportunityThe Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 6 Messaging Systems Support Officer within Digital Customer Services Branch.This role will offer:

• A challenging and dynamic environment with hands-on focus
• Challenge and further your tech career as the department progresses with a fast-paced cloud transformation, and
• Work with committed technical teams in a great working environment and unique building

The role reports directly to the Messaging Services' team leader and is responsible for managing and maintaining our department's messaging environment. As a Messaging Support Officer, you will be a critical member of the team responsible for managing and maintaining our department's messaging environment. Your technical experience in Microsoft Exchange Server and Exchange online will be instrumental in establishing and enforcing standards for our systems, ensuring that support teams comply with these guidelines and deliver optimal performance.Who we are looking forThe Department of Parliamentary Services (DPS) is seeking a highly motivated, dynamic and experienced ICT Professional to fill the role of a Messaging Systems Support Officer within the Digital Customer Services branch. DPS has over 1,000 staff and provides a diverse range of services and functions to support the Australian Parliament and custodianship of Australian Parliament House (APH).We are looking for a person to assist in the work of Messaging Services team within Digital Customer Services branch, the right candidate will have a demonstrated ability to work under limited supervision, in a team environment and individually, and have proven experience in supporting Messaging Systems in enterprise environment.DPS is looking for staff that contribute to the positive workplace culture of DPS and apply practical professional experience when working with a high performing team. Applicants should be highly organised and have experience working within fast paced operational environment to successfully support ICT systems for APH and its occupants.Job Specific Requirements:

• The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.
• Experience in deploying, configuring and operating ICT Infrastructure using Microsoft Exchange 2016, 2019 and Exchange Online.
• Experience in deploying and configuring email security and authentication measures using SPF, DKIM, DMARC and Microsoft Exchange Online Protection
• Ability to analyse mail delivery and security platforms and services to achieve all of their agreed performance targets and service levels.
• Experience in prioritising and diagnosing incidents, root cause analaysis, escalating unresolve issues, coordinating responses to incident reports, minimising negative impacts and restoring service as quickly as possible
• Ability to communicate effectively with a diverse range of stakeholders and produce clear and concise written reports and technical documentation
• Ability to guide and mentor junior staff members and collaborate with other teams

Desirable

• Cisco and Fortimail email appliance administration
• Cloud (Azure) and / or Exchange related certification or qualification

At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.Duty StatementClassification: Parliamentary Service Level 6
Branch: Digital Customer Services Branch
Section: Technology Platforms & Ops - Run Stream
Immediate supervisor: Team Leader, Messaging ServicesUnder limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 6 classification.The Messaging Officer is required to undertake work that is complex in nature, and work under limited direction with the opportunity for reasonable autonomy and accountability. The role includes using both initiative and judgment in the interpretation of policy and in the application of practices and procedures. The Messaging Officer PSL6 provides detailed technical, professional, and/or policy advice in relation to complex problems and may assist in strategic planning, program and project management, and policy development. The Messaging Officer may have a considerable level of client contact in relation to difficult or sensitive issues and may liaise with a range of stakeholders in a representational role. Work may involve management responsibilities requiring the setting of priorities and managing workflows.The duties and responsibilities of this role include, but are not limited to:

• Assist with the management of Parliamentary messaging services such as email/calendar in addition to the Department's remote and mobile computing services.
• Provide support and advice directly to parliamentary computing users (including Parliamentarians, their staff, and staff of the Parliamentary departments) for complex problems and queries relating to messaging services.
• Independently, or as part of a team, review technical standards for accuracy, currency, and the need for improvement.
• Participate in the delivery of projects and policy development in relation to ICT messaging initiatives.
• Liaise and negotiate with both internal and external stakeholders (including vendors).
• Develop and maintain strong working relationships with clients, internal/external stakeholders, and service providers to ensure positive customer outcomes.
• Manage, mentor, and provide guidance for team members and colleagues.
• Liaise and negotiate with other areas of DPS and other parliamentary departments and APS agencies.

Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.How to applyPlease upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant . Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.Our purpose and valuesWe proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia's parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building's architecture, nationally significant art collections, events, tours, and food and dining experiences - all made possible by our people, who are active participants in an environment where no two days are the same.What we can offerJoin our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:

• access to flexible work arrangements
• ongoing opportunities to learn and develop new capabilities
• a competitive remuneration package
• free secure underground parking
• free gym membership and access to recreational facilities
• on-site childcare, banking services, post office, value-for-money dining options and more.

SalaryCurrently, the salary range for this position is $94,259 - $105,941 per annum.Conditions of EmploymentEmployment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

• Australian citizenship - to be eligible for employment with DPS, applicants must be an Australian Citizen.

• Security clearance and character clearance - the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.

• Health assessment - a pre-employment health assessment will be required where there are physical or medical requirements for the role.