Address- Adelaide, SA
- 5 months contract
Purpose:
Support the meter reading to billing and sundry billing functions in accordance with regulations and policies. Use sound judgment to ensure customers receive accurate and timely meter reads and bills.
Key Accountabilities:
Success in this role will be evaluated on the following key accountabilities:
- Support Timely and Accurate Customer Billing and Meter Reading
- Complete emails and CSIS PWQs prior to the billing schedule.
- Finish Maximo Queues within 5 business days.
- Complete weekly bill intercepts (online and manual).
- Action unrecorded meter changes daily.
- Investigate, send for inspection, and verify out-of-tolerance (high/low/duplicate) meter readings.
- Ensure estimates are relevant, resolved to prevent recurrence, and avoid causing bill shock for customers.
- Support reduction of estimated reads through weekly or as-needed CRM projects (mail merges).
- Process Metering Diagnostics daily or within 24 hours of receipt.
- Conduct investigations to ensure accurate billing of water use (e.g., transposed meters, illegal connections).
- Support Timely and Accurate Billing for Customers with Special Arrangements (Including Hydrants)
- Ensure accurate and timely billing of key customers under special contracts, including manual billing and hydrants.
- Investigate hydrant rejected reads and apply hydrant late fees to accounts as part of the billing cycle.
- Action emails and CRM cases within 5 business days.
- Complete weekly bill intercepts (manual and online).
- Completing Financial Obligations and Adhering to Audit Requirements
- Complete reconciliations, investigate and resolve errors by the monthly due dates.
- Maintain a suspense account register of all unclaimed monies and complete transactional records/logs for auditing.
- Perform daily cash uploads to ensure accurate allocation of received monies against the Corporation's accounts.
- Continuous Improvement
- Identify and participate in service and business improvement and efficiency opportunities.
- Lead reviews of work practices, define business requirements, and facilitate implementation of change initiatives.
- Seek ways to improve administrative and technical processes to enhance service and productivity.
Skills, Knowledge, Experience, Behaviours, and Attitudes:
Key Selection Criteria:
Specialist skills/knowledge, qualifications, licences, and/or tickets, and/or equivalent experience, attitudes and/or behaviours critical to the success of this role:
- Commitment to customer-focused work practices: Essential
- Demonstrable ability to understand and interpret appropriate Acts, regulations, and policies: Essential
- Demonstrable ability to think clearly and objectively, exercising judgment and making decisions: Essential
- Excellent communication and interpersonal skills, both written and verbal: Essential
- Ability to prioritise work to meet deadlines: Essential
- Demonstrated knowledge of billing practices: Desirable
HOW TO APPLY:
Please submit your resume (in MS Word Format) for consideration via the link below. A cover letter demonstrating your relevant experience may also be reviewed.
Should you wish to discuss, please contact Neha Agrawal at ************@hudson.com , quoting reference number 239035.
Your interest will be treated in the strictest of confidence.
