Address
Form of work
SalaryAssisting the Venue Manager in overseeing the restaurant's day to day operations including but not limited to - managing stock control, managing customer's bookings, recording financial transactions, and ensuring the restaurant's appearance is clean and functional.
- Assisting the Venue Manager in opening or closing the restaurant if required and liaising with Chefs in menu preparation.
- Liaising with the Event Manager in organising events and functions.
- Assisting the Venue Manager in staff management and training including but not to limited to, maintaining a high quality of staff performance, planning/leading team meetings, administering staff training and development, managing work rosters, and liaising with Human Resource.
- Ensuring the restaurant's compliance with health regulations and policies.
- Providing excellent customer service and excellent problem-solving skills. Engaging customers for feedback on their experience with the restaurant; and making initiatives and contributing to the development and growth of the restaurant.
Main tasks
- Ensuring the restaurant runs smoothly on floor while also assisting the Venue Manager in stock management, recording financial transaction and handling other financial activities as required.
- In charge of ensuring customer's bookings are all taken and reflected. Assisting in staff management but also developing/updating staff training manuals with specific attention to transferring their knowledge to other staff members.
- Regular health and policies checks are assessed in the restaurant to meet compliance with health regulations.
- Main liaison member for floor staff in respects to other department like events/functions and HR.
Relevant skills
- Basic understanding of financial transactions and activity in a hospitality environment.
- Excellent English communication skills (both spoken and written), excellent customer service skills, excellent problem-solving skills and strong organisational skills is a must for this position.
- Be able to work and adapt in a fast-paced environment and have great teamwork skills managing staff and liaising with other department of the restaurant.
Relevant experience
- For this role, the applicant must have a good understanding and knowledge of the everyday operations of busy and fast-paced restaurant. Specifically, the applicant must have good knowledge and understanding of native Australian produce and Australian wines in order to provide highly authentic customer service in the restaurant.
- A minimum of 3 years’ previous experience within the hospitality and beverage industry in a supervising position.
Relevant qualifications/licensing qualifications
- A minimum of a either a diploma or completion of an apprenticeship/certificate in the hospitality industry.
- Extensive restaurant experience in similar roles may substitute for any formal qualifications.
- Responsible Service of Alcohol (RSA) Certificate and Licencing is mandatory in this occupation.
