National Customer Manager

A World of Opportunity AwaitsWe are Fonterra, one of the world's largest dairy nutrition companies. Here in Australia, we collect milk from Aussie Farmers across Victoria and Tasmania, and our manufacturing sites turn this into the dairy foods you know and love in our supermarkets, including Perfect Italiano™, Mainland™, Western Star™, and Bega™. We also sell dairy ingredients to many of the world's leading food companies and partner with food services businesses across the country to get dairy foods into chefs' hands.As a Co-operative created and owned by New Zealand dairy farmers, our collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved here in Australia and around the world.As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.About the OpportunityDue to internal movement, we are seeking a National Customer Manager (Bidfood) to join the Foodservice team, in a highly varied and autonomous role.Reporting to the AU Business Manager this role will see you work in a collaborative team environment, whilst ensuring the delivery of account specific plans and targets. You will also identify opportunities for business growth and recommend actions for attainment.As the National Customer Manager (Bidfood) you will primarily be responsible for one or more of our Major Distributor Accounts (Demand Groups) and associated Key Accounts.You will also:

• Prepare accurate Sales Plans covering annual sales volumes, revenues, budgets, and contribution targets.
• Co-ordinate the use and allocation of all funds assigned for trade promotion.
• Build robust business relationship with designated partners.
• Develop and manage key national activity plans.
• Participate in the S&OP process for customer base.
• Develop accurate sales forecasts by customer and product.

This position will see you based at the Hendra office, with flexible working arrangements.About YouWe are looking for an experienced National Customer Manager with proficient dairy industry knowledge in the B2B / Foodservice sector.Critical to your success in this role will be your highly honed organisational and communication skills, teamed with excellent commercial acumen. You will demonstrate the ability to understand and educate on market trends whilst liaising with multiple internal stakeholders.In addition, you will have:

• Proven experience in the sale of consumer food products, with prior Foodservice sales experience.
• Prior experience managing customers from other sale channels.
• Great networking skills and business development experience.
• Excellent commercial acumen with proven ability to solve problems and create sustainable value.
• Strong stakeholder engagement skills.
• Proven track record of meeting targets in a similar role.
• Experience in the execution of account strategies, budgeting, and forecasting.

The benefits of life at FonterraOur people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location.

• We offer flexible working to ensure the job gets done whilst being there for life's important moments.
• With a global presence, a world of career opportunities awaits you.
• We support your health and wellbeing with events, discounts on wellbeing products, and employee assistance programs.
• We encourage lifelong learning and will help you develop your skills.
• Enjoy discounted health insurance based on your employment type and location.
• No matter your life stage or choices, we have leave options, including purchasing additional leave, enhanced parental benefits, and long-service leave.

Our storyWe are proud to be Fonterra, with a business enabled by everyday people doing good things together. Being part of Fonterra means being part of a unique history, realising the potential of dairy for generations to come, and solving for a better future together. Our Co-operative spirit guides us with a common purpose: caring for all our people and the land to solve for better together. We provide excellent career development opportunities, benefits, flexibility, and balance to suit everyone's lifestyles and choices.Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations.Sound good to you? Come and join us, and let's solve for better, together. You, me, us together.