AddressThe Company
VAE Group is a HVAC (heating, ventilation and air conditioning) solutions company that started in 1997. Today, we have grown to over 390 employees and have 11 office locations in Australia, New Zealand and Papua New Guinea. As a Tier 1 building solutions company and one of Australia’s largest commercial HVAC companies, we pride ourselves on trust and integrity. At VAE, our expert staff have an authentic passion for delivering outstanding results. This energy drives innovative thinking, promotes efficient performance and results in positive relationships. Our growth and success is built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time.
What we offer
- Vehicle allowance
- Uniforms
- Laptop
- Free parking onsite
- Flexible and supportive working environment
- Great team culture – team sports, regular social activities, family friendly
- Strong safety focus
- Financial wellness programs
- Discounted private health insurance
- Personal and professional development
- Employee assistance program (EAP) – immediate family included
The Role
Reporting to the Service Manager and based in Darra, the Customer Account Managerwill be responsible for supporting, managing, and overseeing the delivery of the Technology team service operations. Their primary objective is to ensure that VAE Group not only meet all contractual requirements but also consistently deliver our promise of "Built in Certainty" to our customers.
Some of the key responsibilities will include but are not limited to:
- Manage and lead the Technology Service Technicians and subcontractors to achieve optimum delivery of maintenance and solutions to the Service business and customers
- Work with Technicians, sub-contractors and customers to continuously improve their sites and to find/resolve the root cause of site problems
- Play an integral part in the preparation and delivery of reports and forecasts
- Provide a high level of team technical support
- Maintain and build client relationships, as well as improve customer satisfaction results
- Deliver business results and growth for existing and new contracts
- Manage regular team compliance and identify areas for continuous improvement
What makes you stand out
The successful candidate will demonstrate their experience in a similar management role, an understanding of the challenges of working in a dynamic and fast-growing business, and possess the following attributes:
- Tertiary and trade background (Building Automation preferred with a HVAC background) with a high level of understanding in engineering standards which are applicable to the role
- Tridium Niagara knowledge and experience, and/or other building automation controls technologies
- Experience supporting sites utilizing building data and analytics to drive maintenance outcomes
- The ability to collaborate with a multi-disciplinary team
- Excellent customer service and communication skills
- Strong leadership, particularly with respect to value adding, safety and customer service
- Competent project management skills
- Ability to understand and analyze financial statements, project forecasts and service trends
Culture
Most importantly the candidate will be able to demonstrate how they work within the VAE company values of Energy, Synergy and Success. We are proud of the VAE Group culture, and it is key to the company's significant growth & low employee turnover.
If you are a self-motivated and results-driven individual with a passion for customer service, we encourage you to apply today and join us at VAE Group!
Diversity and Inclusion
At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation.
We’re searching for like-minded people that complement our core principles and company culture. If you are looking for a workplace prioritizing inclusion, diversity, equal opportunity, employee career development and innovation, a career with VAE Group will provide these opportunities.
