Network Operations Technical Support Officer

Network Operations Technical Support Officer
We are Australia's second-largest local government authority, and our people are united in their passion for delivering the best for our City.
Why join the City of Gold Coast? What's in it for you?
When you join us, we provide pathways and opportunities for you to grow and achieve your potential; we look out for your health and well-being with our Fitness Passport and Employee Assistance Programs, and we offer flexible work and hybrid office/work from home options to allow you to have more time doing the things you enjoy. In addition, we have a generous superannuation scheme and an employee-driven Social Club to get you amongst the action!
About your new branch
The Network Operations branch is located within the Infrastructure Operations department and is responsible for the operating, controlling, and monitoring all the active assets within the water, recycled water and sewerage networks on the Gold Coast.
You will join a branch that plays a pivotal role in monitoring all active assets and overseeing the operation of the passive assets including 3,500km of water mains and 3,500km of sewerage to provide safe drinking water supplies and sewerage collection.
About your new role
You will be responsible for providing technical guidance and essential administrative support for the water, sewer or recycled water network monitoring business units to contribute to the day-to-day operations.
For detailed information about the role, please view the attached position brief. To access this document, click the paperclip icon in the top right corner of this screen
What you bring to your new role
Experience in functional operation and management of Water, Sewer, or Recycled Water Operations networks (highly desirable)
Certificate III in Water Industry Operations or working towards or equivalent knowledge (desirable)
Engaged leadership skills with the ability to drive positive work practices across multi-faceted teams
High level of written and verbal communication skills that enable good collaboration and decision making
Analytical and critical thinker who looks outside the square to seek solutions
Demonstrated experience in Power BI Pro, SCADA, SAP, ArcGIS, Grange Water, Aqualas, GeoScada, Safety Culture, Project Manager, Promapp
Advanced skills in Microsoft Suite notably high level of Excel formatting skills, SharePoint, Outlook, Teams (highly desirable).
Experience in Project Management and Compliance and Auditing
How to apply for this role
Important note. We have four Technical Support Officer positions available within different business units – Recycled Water, Network Monitoring and two positions within Water and Sewer. If you are interested in a specific business unit, please state this in the subject line of your cover letter – “Application for Network Operations Technical Support Officer (insert business unit name)”.
Click on the 'Apply' button below to complete your online application. Please upload your current resume and a cover letter (no more than two pages and please state your preferred business unit) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.
As part of our selection process, you may be required to undertake a one-way video interview via Criteria, face-to-face or virtual interview via Microsoft Teams. You may also be required to undertake reference checks via Xref, police checks, employment history checks, qualification checks and drug and alcohol testing.
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.
Please note applications for all of our vacancies close at 10.30pm on the listed closing date.
Contact Person
Blake Schneider
Contact Number
0414180823
Closing Date
Wednesday 13 March 2024