Network Support Officer

We are seeking a highly motivated and customer-focused individual to join our team as a Network Support Officer. In this role, you will provide essential user support to our Members and CCL staff, ensuring optimal functionality of our network systems. If you have a passion for delivering excellent customer service, troubleshooting technical issues, and working within a dynamic team environment, we want to hear from you. This role would suit a recent graduate, or a student in their final semester of study. 

Service Desk:

• Monitor the incoming helpdesk queue and promptly respond to support tickets.
• Ensure all service requests are actioned within defined SLAs.
• Troubleshoot and resolve service requests, escalating where necessary.
• Manage moves, adds, and changes to user accounts and VoIP services.

Systems/Network Administration:

• Identify and escalate network and server issues, assisting with resolution.
• Perform assigned configuration changes to network infrastructure within change management protocols.
• Monitor and report on system performance issues, responding to alarms and alerts as required.
• Document ICT procedures and ensure system standards are observed.

Member Engagement:

• Maintain end-user documentation and communicate with Members as required.
• Provide reception cover and overflow calls when necessary.

Projects:

• Undertake project work as directed, working autonomously on project tasks.
• Assist with installation and upgrades to office IT equipment, network, and server hardware and software as required.

CCL Internal and NSW Bar Dispute Resolution Centre:

• Provide PC and software support to Company employees.
• Support the CCTV system, troubleshooting offline cameras, and retrieving footage as needed.
• Set up A/V and video conferencing equipment in meeting rooms.
• Provide end-user support to guests of the Centre and perform regular tasks such as managing printer supplies.

General:

• Enhance professional and technical skills through continuing professional development.
• Perform other duties as directed by the CIO from time to time.

Qualifications:

• Bachelor's degree in Information Technology or related field preferred, making this role suitable for recent graduates.
• Students in their final semester of study will also be considered.

Working Hours:

• 8:30 AM to 5:00 PM Monday to Friday, with 1 hour for lunch.
• Overtime as directed.

Benefits and Perks:

The company has a great team of friendly, supportive staff, and based in the heart of Sydney's legal precinct, close to transport and CBD shops.

To apply, please submit your CV and cover letter through Seek.