AddressCompany Description
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.
We currently have an exciting opportunity for an experienced professional to join Oaks Melbourne on Collins Hotel as Night Guest Service Agent in a Full Time capacity.
Key Responsibilities include:
- Conduct guest arrivals and departures during the overnight shift
- Confidently provide personalised, proactive Guest Service
- Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
- Maintain professional, open and honest communication to assist guests and make accurate bookings
- Ensure that all daily tasks are completed accurately and in a timely manner, including tasks such as for preparing daily reports, balancing transactions, and conducting security walks of the property.
- Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
- Ensure guest queries and complaints are handled efficiently and effectively
We currently have an exciting opportunity for an experienced professional to join Oaks Melbourne on Collins Hotel as Night Guest Service Agent in a Full Time capacity.
Key Responsibilities include:
- Conduct guest arrivals and departures during the overnight shift
- Confidently provide personalised, proactive Guest Service
- Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
- Maintain professional, open and honest communication to assist guests and make accurate bookings
- Ensure that all daily tasks are completed accurately and in a timely manner, including tasks such as for preparing daily reports, balancing transactions, and conducting security walks of the property.
- Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
- Ensure guest queries and complaints are handled efficiently and effectively
