Night Manager

Company Description
Novotel Melbourne Preston, boasting a freshly refurbished lobby, 383 hotel rooms, restaurant, bar and cafe, with one of the largest conference and events facilities within the Melbourne portfolio. The hotel is located in the vibrant inner north, 20 minutes from Melbourne Airport and Melbourne CBD, with on-site carpark and walking distance to the train station, bus stop and the tram!
Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Job Description
As our Night Manager, your tasks and responsibilities include:

• Provide supervision and support to all department team members
• Be responsible for the reception desk and processing of night audit and nightly reports
• Assist security with monitoring hotel building
• Aid in the operations for the day team to ensure exceptional service is provided around the clock
• Handle all guest queries, effectively managing all types of guest feedback
• Work the unique overnight shifts at our hotel from 11pm - 7am

Qualifications
What we are looking for:

• Excellent communication, interpersonal and time management skills
• A hands on and approachable management style
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
• A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
• First aid qualified
• Hold a valid Victorian RSA

We invite qualified candidates with full Australian working rights to Apply Now!
Additional Information
Benefits and Perks

• Free on-site car park while on duty.
• Free access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• Reward and recognition celebrations and activities.
• Discounted rates to nearby fully equipped gym.
• Ongoing training and career development opportunities.
• Work along-side experienced and dedicated professionals
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.