Office Administrator/Reception Services - Full Time

Office Administrator/Reception Services -  Full Time 

We have a fantastic opportunity to work with our amazing team! 

You must be living in Australia - to understand our Medicare and Health System.

Experience in at least one of the following programs - Halaxy, Cliniko or Power Diary essential/preferable.

We are a Virtual Practice Management business. These roles offer ongoing job security as being in the Allied Health space, we always have clients that require our support.

We are looking for the next fabulous person to join our team. 

We offer Virtual Assistant Solutions to Allied Health Practitioners Australia wide - which means we offer offsite reception and administration services for our clients from 8.30am-5.30pm. The hours would be 38 hour week between these hours.

If you are bright, empathetic, understanding and keen to work in a small but growing team and are able to manage a busy workload...then this role is all yours!!

Job tasks and responsibilities

This is an Office Administrator/Key Account Manager role which incorporates all aspects of administration including the core component of answering the phones and being an Account Administrator for multiple businesses.

The key tasks for this role are:

•    Reception Management - entails all aspects of a Receptionist role (although based offsite with no face to face with clients), answering a high volume of phone calls and booking new clients into online diaries

•    Managing the internal emails, responding to and actioning all office enquiries

•    Assist with the processing of invoices and rebates online through the diary management programs

•    Building solid relationships with your clients both online and over the phone - with your Key Accounts and others in your team

•    Building our clients practices through conversion of new clients

•    Being proactive in going above and beyond to ensure you are always one step ahead of your clients ensuring you are making their day as smooth as can be.

•    Keeping all procedures up to date and proactively searching for new ways to grow the business

•    Managing and taking ownership of your own group of clients

Skills and experience

We work in small teams, so it is imperative you are a team player who enjoys assisting others to ensure your day runs smoothly.

To be successful in this role you will be proficient in these tasks:

•    Outstanding phone manner - patient and understanding

•    A good listener with advanced empathy skills

•    Experience in one of these programs Halaxy, Cliniko or Power Diary is essential

•    Office administration experience

•    High attention to detail

•    Experience in answering the phone (High call volume) - Required/Essential

•    Ability to multi task and take on new clients/programs/processes throughout the year as the business grows

•    Must be able to work autonomously and be open to learning new things on a regular basis

•    Accurate with data entry and organised with excellent time management

•    Proficient in Microsoft word, excel and outlook - Required/Essential

•    A keen interest in Psychology and Allied Health Practices (Physiotherapy, Podiatry, Speech Therapy, Occupational Therapy etc)

•    Able to work efficiently, being proactive in task finalisation

•    A collaborator - someone who enjoys working with and learning from others

Job perks and prerequisites

Ideally you will have a minimum of 2 years office experience within Australia, including answering multiple phone lines as a prerequisite. It is important you understand the Australian Health system, therefore a prerequisite is that you are living in Australia as well.

We are close to public transport or for drivers a shared carspace, with a relaxing area in our office to switch off for breaks.

The role would suit a local person in the Bayside area who has experience in a Reception role in an Allied Health or a Medical Practice 

With job security an absolute bonus, I would love for you to please send a resume and cover letter about why this role would suit you and your reason for applying for the role.

Applications close 14 March 2024 The role is based at our office In Hampton East and will begin in the next few weeks or as soon as the candidate is available to begin.

Please send through your resume to ***********@timewellspent.com.au  with a cover letter and note your available start date and expected remuneration as soon as you possible.  

We look forward to having you as part of the team at Time Well Spent.