AddressBHC is an independent, not-for-profit developer, owner and manager of affordable and community housing. We provide affordable housing to vulnerable members of the community and have a strong growth mindset – we like to push the envelope and are working to significantly grow the provision of affordable housing to meet the real community need. This is rare and exciting opportunity to join us on that journey, to undertake meaningful work, and contribute to making a big difference!
The opportunity presents for an experienced and adaptable office / administration professional to take ownership of the office coordination function and to provide strong internal customer service support to our staff across the organisation (headcount of 80+ Brisbane-based staff).
As a stand-alone administration role that is part of a broader team of administration professionals located across other teams, reporting to the Senior HR Generalist the role offers the opportunity to consolidate and grow your office / administration support experience, while contributing to making a broader difference.
At BHC, we are big on providing a high performing and inclusive team culture and we proactively strive to be an employer of choice, with a highly engaged and skilled workforce. The role presents at a very exciting time of growth as we work to deliver on our two strategic goals of ‘Growing the supply of affordable housing’ and ‘Supporting residents and communities to thrive’.
As a contemporary organisation that genuinely values the employee experience, we offer staff flexible work options if desired and practical in their role.
Our office is based in central Brisbane within easy walking distance from Central Station at BHC’s modern offices at 333 Ann Street.
More about the Role & Our Team
This hands-on, internal customer service focussed position exists to ensure the efficient and professional management of Head Office and relevant facilities, to enhance the overall experience for staff and visitors. As an experienced office / administration support professional, you will play an integral role in owning and delivering on day-to-day operational office / administration support activities.
Reporting to the Senior HR Generalist, you will support your internal clients (our staff) by delivering a wide range of proactive and reactive administrative and office coordination support to a high standard.
Key services provided by the role includes serving as the primary liaison point for Head Office building management and staff regarding office-related maintenance requests and supplies and proactively resolving such requests through to completion; and contract/service provider management as relevant to the role (for example, office cleaning and plants provider).
Contributing to teamwork across the business is a key expectation of the role, including providing administrative support to departments within BHC that does not have a dedicated administration support resource; and providing administration and reception relief support during periods of leave for other staff.
The role leads event planning and catering support for all-of-staff events and meetings, and supports internal staff communications including in relation to office maintenance and staff events led / supported by the role.
Due to the nature of the role, please note that this position is office-based, with other flexible work options on offer.
For a full Position Description with more information, please visit the Careers section of our website (available shortly).
Why join our team?
At BHC there is a strong focus on a good working culture (including work-life balance, flexible work options) with many staff having worked in the organisation long-term. As a mission-based organisation that provides housing for people on lower incomes, values-based people tend to be drawn to working with BHC.
There are plenty of professional development opportunities (formal and informal), and a strong history of internal promotions and movement across teams. All staff have access to an individual professional development budget of $2,000 every two years. Longevity of tenure is for the same reason staff are attracted to the organisation – because they enjoy making a difference and are given autonomy and ownership.
Staff also have access to generous salary packaging benefits to increase take home pay including $15,900 of your salary tax-free every year, plus $2,650 tax-free that can be put towards holiday accommodation or meals/entertainment; and novated leasing options. Discounts at major retailers on groceries, fuel, technology and phone bills to fashion, restaurants and entertainment is also available through our Flare Benefits program to help you save every day with well-known brands.
Your wellbeing matters to us. You will receive access to a paid ‘wellbeing day’ off each quarter to relax, rebalance and focus on your health and wellbeing; an ex-gratia paid day over Christmas, flexible work arrangements, fortnightly massages and reflexology, social events during work hours, proactive mental health support (including workshops, an EAP program for staff and their families), and a market-leading parental leave policy for both parents offering up to 14 weeks’ full pay in addition to government paid parental leave.
Access to pro-rata long service leave is available after 7 years, that is portable within the community services sector.
The office environment is modern with a culture that reflects our core values of making a difference, working with integrity, supporting each other, working safely, our differences, being accountable and delivering quality, and celebrating achievements.
We invite you to visit BHC’s website to learn more about BHC.
About You
You really enjoy working in a role that often requires you to be reactive and responsive, balanced by delivering on planned, more structured elements.
Your customer-service focussed and proactive approach are strengths within your personal brand.
While your experience working within a professional office environment coupled with a highly professional yet personable approach will set you apart, to be successful in the role you are likely to also have:
- Strong attention to detail, work efficiency as well as the proven ability to think ahead and plan accordingly.
- Highly professional, motivated and results focussed.
- An adaptive style, enabling you to work autonomously and collaboratively depending on the circumstance.
- Ability to exercise a high degree of personal initiative to get the job done, and to achieve results through effective relationship management skills / strong emotional intelligence.
- Enjoy working in a goal-focussed environment that often requires multi-tasking and dealing with proactive and reactive matters, that often may require you to think on your feet, adapt and re-prioritise with ease.
- Excellent written and verbal communication skills.
- Great IT literacy with the ability to acquire new knowledge and skills with ease.
- Ability to work in a fast-paced environment with the ability to manage competing priorities with a calm and professional approach.
- An understanding of document / record management and office procedures.
- Strong personal resilience and a sense of humour – as we also like to have some fun!
A drivers license for being able to drive automatic company vehicles is required.
To apply
Please apply including your resume and cover letter detailing how you meet the position requirements (even if you meet most but not all, we still would love to hear from you).
We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant.
