Office Coordinator / Scheduling / Project Administrator

We are an HVAC service-based company based in the Southeast suburbs of Melbourne. With one of the highest numbers of 5-star Google reviews in our region, we manage teams in both the Melbourne & Brisbane regions.    

Busy, diverse & dynamic team environment with opportunities for growth and development as we grow.

We are looking for a skilled customer service/scheduling administrator with experience in small projects and Team leadership. A highly motivated, ambitious self-starter with strong organisational, scheduling & customer service skills. 

Attributes:

• A natural talent for great customer service and productivity
• Excellent communicator and team player
• Highly process-driven, adaptable, proactive planner, & attention to detail
• Organized, decisive, assertive & friendly
• Able to confidently manage priorities and workflows during periods of high-intensity
• Familiar with cloud-based CRM's, scheduling software and invoicing systems
• Project coordination including client scheduling/bookings, staff coordination, stock ordering/delivery, purchase orders, etc
• Exceptional knowledge of Melbourne suburbs

This is a diverse Team leader role that will allow you to be involved in various aspects of the business. In a fulltime, office-based role, your attention to detail and the ability to prioritize, plan and delegate will be key. Calm under pressure and capable of thinking on your feet, you will be a results-oriented person with a proven ability to develop positive relationships with clients, customers, and co-workers.

Utilizing your vast experience as a team Scheduler, you will perform a key role in leading and growing the Service Team. As part of the management team, you will have the autonomy to design, implement & develop workflow processes/policies to ensure the business continues to adapt and grow in the current marketplace.

Must be knowledgeable in job management software such as AroFlo, Ascora, ServiceM8, Xero etc., and proficient using MS Word, Excel, and Outlook.

Demonstrated ability to:

• Deliver an exceptional customer experience
• Strong communication skills with clients, peers, and senior management.
• Use feedback and conflict resolution to improve service levels and team efficiency
• Make quick decisions and delegate work
• Ability to work under pressure across multiple accounts
• Understand the business strategies and prioritize workloads through seasonal fluctuations. 
• Have great interpersonal skills and emotional intelligence
• Answer calls and handle queries/emails over various platforms simultaneously

This role would suit somebody ideally with current HVAC service industry knowledge. However, any trade, travel and tourism, property management skills and experience will be very beneficial.

Immediate start.