On-Call Administrative Assistant

Job description

Job Title:
On-Call Administration Assistant

Location:
Liverpool, NSW

Company:
Sydney Health & Care Services

About Us:
Sydney Health & Care Services is a leading provider of NDIS (National Disability Insurance Scheme) services and related healthcare support in New South Wales. We are committed to empowering individuals with disabilities to live fulfilling and independent lives by delivering high-quality, person-centered care and support services. At Sydney Health & Care Services, we strive to make a positive impact on the lives of our clients and their families through compassionate care, innovative solutions, and dedicated support.

Position Overview:

We are seeking a dedicated and reliable On-Call Administration Assistant to join our team. The On-Call Administration Assistant will play a crucial role in providing timely responses to out-of-hours enquiries, including call-ins, incidents, and emergencies. This position requires availability for on-call duties as follows:

• Wednesday on-call will start at 12:00 am Tuesday night and continue until 8:00 am Wednesday morning. It will then recommence from 5:00 pm Wednesday to 8:00 am Thursday morning.
• Thursday on-call will start at 5:00 pm Thursday and continue until 8:00 am Friday morning.
• On-call duties will then recommence from 5:00 pm Friday and continue through the entire weekend, including Saturday and Sunday, until 6:00 am Monday morning.

Additionally, the successful candidate will be required to work regular office hours on Tuesdays and Thursdays from 10:00 am to 3:00 pm. The candidate will also receive one weekend off per month, during which the On-Call Administrator will be on-call from Monday to Friday.

You will be paid a minimum 15 hours per week and an on-call allowance per day as per Remote Work under the SCHADS Award.

Responsibilities:

• Respond promptly and effectively to out-of-hours enquiries, including call-ins, incidents, and emergencies.
• Coordinate with relevant stakeholders to address and resolve issues in a timely manner.
• Maintain accurate records of all out-of-hours activities and communications.
• Provide administrative support during regular office hours on Tuesdays and Thursdays, completing standard administrative tasks such as data entry, filing, and other duties as assigned.
• Collaborate with team members to ensure seamless continuity of service provision.

Requirements:

• Previous experience in an administrative role, preferably in a healthcare or disability support setting.
• Strong communication skills, both verbal and written.
• Excellent organisational and time management abilities, with the capacity to prioritise tasks effectively.
• Ability to remain calm and composed under pressure, especially when responding to emergencies.
• Flexibility to work evenings, weekends, public holidays, and over the Christmas break as required.
• Proficiency in Microsoft Office suite and other relevant software applications.
• Knowledge of the NDIS or related disability support services is desirable but not essential.

Must be available to complete a 4-week full-time training in the office on commencements, which will be Monday to Friday from 9:00 am to 5:00 pm.

Benefits:

• Competitive hourly rate commensurate with experience.
• Opportunity to make a meaningful difference in the lives of individuals with disabilities.
• Supportive work environment with opportunities for professional development and growth.
• Flexible working hours with the option for additional hours or permanent placement based on performance.