AddressAustralian/New Zealand Permanent Residency or Citizenship and being located in Sydney is a mandatory requirement for this role.
About the role
The IT Support Analyst is accountable for the performance, quality and end-to-end delivery of reactive and proactive incident resolutions for any IT related issues and service request management for Information Systems applications, software, hardware and user administration.
- Provide Level 1-2 IT support to hundreds of end-users, and escalate issues when required to relevant teams
- Be the point of contact for all incoming incidents over the phone, email or face to face and log tickets
- Troubleshoot issues related to Systems, Applications, Software, Hardware and Networking
- Provide Remote support in a hosted environment supporting a broad range of business applications
- Work on a broad range of technologies such as Office 365, Routing and Switching, Active Directory, and Windows Server
- Adhere to SLAs with a strong customer focus
- Minimum 2 years working in an IT Support role
- Must have a reliable vehicle
- Previous experience providing support via phone, email, face to face or remotely
- Experience with User administration, Access restrictions, Email management, Office 365, MS Exchange and Active Directory
- Experience with ticketing system such as ServiceNow or ConnectWise
- Excellent customer service skills
- Very good communication skills, both written and verbal
