Address Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.
Who We Are We are one of the world’s largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we explore for, develop, and produce crude oil and natural gas globally. We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization.
We’re grounded by our SPIRIT Values – safety, people, integrity, responsibility, innovation, and teamwork. These values position us to deliver strong performance in a dynamic business – but not at all costs. We believe it’s not just what we do – it’s how we do it – that sets us apart.
We strive to make a significant difference in the communities where we live and operate. We create an inclusive environment that values all voices and opinions. Together, the different backgrounds, experiences, ideas, and perspectives of our employees drive our success.
Job SummaryThis role will be an agency managed contingent role based in our Brisbane office for an initial 12 month period.Job DescriptionThe Onsite Support Analyst will provide high quality IT client services related to OnSite IT equipment to the general business computing environments for ConocoPhillips Operations Australia and the Asia Pacific LNG (APLNG) Facility.
This role will share the responsibility for compliance-based activities, Level 1 and 2 client services technology, including supporting laptops, desktops, mobile devices, Audio Visual Equipment, and work as a liaison with our 3rd party IT vendors as required.
This is an exciting opportunity to become a contributor within the Global capability of On-Site support.
The Onsite Support Analyst will be responsible for, but not limited to:
Carry out day-to-day operational and technical support for the laptops, desktops, multi-function devices, smart phones, and audio-visual infrastructure primarily in Brisbane and periodically at the APLNG facility.
Ensure that all compliance activity requirements are conducted, and compliance is always at a high level.
Ensure computing infrastructure is deployed to corporate standards.
Actively use ServiceNow to fulfill customer requests in a timely manner.
Adopt an agile approach to the management of work and projects.
You will be an experienced Onsite Support Analyst, bringing to the role:
Experience supporting a large organization, providing assistance via the phone and in person.
Proven skills in a Microsoft Windows desktop environment, specifically Windows 10 and Microsoft Office 365.
Advanced analytical and troubleshooting experience in a diverse and busy environment.
Accepts HSE ownership & accountability.
Proven experience with supporting, setup, and administering mobile devices such as iPhone and Android operating systems and the use of inTune MDM.
Ability to adapt to an ever-changing environment.
Planning, organizational, and interpersonal skills.
Strong communication – both written & oral presentation skills.
Ability to work with minimal supervision, both independently and as part of a team.
Able to develop strong customer/client relationships and networks.
Sound technical knowledge of Teams Meeting Rooms and associated Audio Visual interfaces.
Preferred experience in vendor management related to Service Calls.
Demonstrated experience in similar role in Energy / Mining / Resource Sector environment.
What we offerAn inclusive environment of belonging where we respect one another and where our success reflects the diverse backgrounds, experiences, ideas and perspectives of our employees.
A unique culture of SPIRIT – Safety, People, Integrity, Responsibility, Innovation, Teamwork
A learning organisation that encourages, supports, and celebrates innovative ideas
Competitive remuneration
ConocoPhillips Australia encourages and welcomes applications from all members of the community. If we can make adjustments in our recruitment process to ensure we can get to know you in the best way possible, feel free to let us know so we can accommodate you.
Come and realise your full potential at ConocoPhillips! We look forward to receiving your application!
Apply Before: March 20, 2024Sponsorship: ConocoPhillips’ sponsorship for employment authorization in the country where this job is located is NOT available for this position.EEO: ConocoPhillips is an equal opportunity employer.
