Operations Coordinator/Workforce Scheduling

Who we are:

We are a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better! We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport, and place-based media offerings in CBD office towers and universities. 

Join Us: 

Join an organisation united by drive, creativity, innovation, and community. We show up and we are all here to be bold, brave, and to push the boundaries in Out Of Home advertising. United by our commitment to imagination, you will have the opportunity to collaborate with diverse, talented, and dedicated colleagues across Australia and New Zealand who are all passionate about raising the bar each and every day. Realise your potential and make an impact with us. 

The Opportunity:

Based in our Norwest Depot, an opportunity has arisen to join our Operations team to coordinate the maintenance workforce.  This position will play a pivotal role in providing workforce coordination and administrative support for Field Operational staff. The role will coordinate tasks to for proactive and reactive maintenance works. This role will provide the right candidate with opportunities for growth and development, among like-minded, proactive, and enthusiastic team.  

 Workforce Systems (vWork) 

• Update and control data quality 
• Receive and process tickets incoming from 1800 hotline and email alerts 
• Ensure all jobs are allocated and executive in a timely manner by field operational staff 
• Work closely with team leaders to schedule and plan resources for upcoming installs or project 
• Review and update monthly, quarterly and annual scheduled proactive maintenance 
• Assist in posting task from time to time 
• Update Field Operations Licenses and Tags 
• Add and update vWork assets 

 Information Management 

• Ensure document & record control is maintained at all times 
• Ensure all documents are reviewed at regular intervals 
• Ensure all controlled documents are approved 

 Reporting  

• Provide reporting for senior managers regarding cleaning, posting and maintenance activities and other information, as required from time to time. 

Invoicing 

• Receive and process invoices in accordance with advised timelines. 

Systems you will need to know: 

• Microsoft 365 – Word, SharePoint, PowerPoint, Teams 
• Require Intermediate skill – Excel & Outlook 

Systems you will interact with 

• vWork 
• Acrobat Pro 
• Teamwork 
• Service Now 
• PowerBi 
• Bespoke data bases 

The Experience: 

This opportunity would suit someone with a background in Administration, Work force planning or operational. 

• Be a stickler for detail, highly organised and disciplined in managing multiple projects & priorities within tight deadlines. 
• A strong communicator and an expert collaborator who can bring together cross-functional teams to achieve outcomes. 
• You're a proven team player and yet comfortable enough to work autonomously where required. 
• You demonstrate a proactive approach and problem-solving mindset to your work and always deliver to a high standard. 
• You seek out support where needed and aren't afraid to ask questions and communicate needs. 
• You're technically astute with strong analytical skills and possess excellent MS Office capabilities across Outlook, Excel and Teams (or similar). 
• You’re a dedicated, enthusiastic team player with a can-do attitude! 

Our Benefits: 

• You flex – We are all different and we recognise that. You can flex how and when you need and have the opportunity to work in a flexible capacity in an environment where you can bring your best self. 
• Best You - We strongly encourage our people to be their best selves and we have internal and external training plus structured and defined career paths, NGEN memberships, peer mentoring, team shadow opportunities. 
• Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance 
• Support You – We have partnered with wellbeing market leader, Sonder, which provides our people and their immediate family, free human-centric wellbeing, and care support 24/7. We also provide discounted gym memberships, clothing apparel, and discounted online wellbeing retailers. 
• Celebrate You - Active Reward and Recognition Program for peer-to-peer kudos! 

oOh! actively seeks to include and values the unique talents, perspectives, experiences, and contributions of all people, and is committed to equality, diversity, and inclusion. We are committed to providing a work environment in which everyone is included and treated fairly and with respect. We celebrate our uniqueness and know that our strength lies in our different backgrounds, ideas, and perspectives. As an equal opportunity employer, we strongly encourage applications from all peoples, all cultures, and all gender identities from Australia and New Zealand.  

oOh! is committed to employing team members who align with our Values and who meet the requirements of the role. As part of the recruitment process, there are a number of checks that may be conducted to demonstrate your suitability for a role including police / criminal background checks, medical, drug, and alcohol testing, due diligence checks, right-to-work checks, and/or reference checks.