Operations Manager

Reports to: General Manager

Company Overview:

Pacific Boating is Australia’s premier boating club with 2 locations on Sydney Harbour and Pittwater. We offer an unmatched boating experience, ensuring our members and guests have seamless access to local boating destinations. 

Our commitment to excellence is unwavering, and we pride ourselves on our dedication to safety, customer satisfaction, and maintaining a top-tier fleet.

Position Overview:

As an Operations Manager, you will be a key player in ensuring that Pacific Boating maintains its reputation as a leader in the boating industry. Your role will be critical in overseeing our day-to-day operations, ensuring efficiency, effectiveness, and delivering the highest level of service to our members.

Key Responsibilities:

Operational Management: Oversee daily operations, ensuring that all processes run smoothly and efficiently.

Fleet Maintenance: Ensure all boats are in pristine condition, safe, and ready for use. Coordinate routine maintenance, repairs, and inspections.

Team Leadership: Lead, mentor, and manage the operations team. Conduct regular training sessions to ensure staff are up-to-date with the latest safety protocols and service standards.

Budgeting & Financial Management: Work with the General Manager to monitor operational costs,  and manage budgets, and ensure resource allocation aligns with company goals.

Member Relations: Address member concerns, ensure high satisfaction rates, and foster relationships to retain and grow our membership base.

Safety Compliance: Ensure that Pacific Boating adheres to all local, state, and federal regulations. Foster a culture of safety within the organization.

Strategic Planning: Collaborate with senior management to develop operational strategies that align with the company's goals and objectives.

Vendor Relations: Negotiate and manage contracts with suppliers, vendors, and partners.

Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and service quality.

Requirements:

• Bachelor's degree in Business Administration, Management, or related field and/or:
• Minimum of 5 years of management experience, hospitality industry experience is preferable.
• Strong leadership skills with a proven track record of team development and management.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle stressful situations with grace.
• Proficiency in budgeting and resource management.
• Knowledge of boating and maritime regulations would be advantageous.
• A passion for the sea and an understanding of the luxury service industry.

Benefits:

• Competitive salary package.
• Opportunity to work in a dynamic and rewarding environment.
• Opportunity to work with a company that values capability over tenure.
• Access to Pacific Boating's fleet and facilities.
• Continuous learning and professional development opportunities.

Recruitment Process:

Interviews for the position will begin in early January. Due to the anticipated level of applications, candidates will only be contacted if successful in securing an interview.

All applications must be accompanied by a cover letter, only these applications will be considered.