Address
Form of work The Mission
We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.
Our Values
Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next
About the role
An exciting opportunity has become available for an Operations Manager (BULK) to lead our Bulk team at our Redbank Mega station. This crucial role will be responsible for leading a team in handling all Fedex products with a major focus on domestic priority and international freight. Your focus will be to drive operational excellence by managing and controlling aspects of the bulk fleet/couriers/drivers whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in the areas of fleet operations/logistics, sales, industrial relations and contemporary leadership principles are important.
Lead, motivate and empower a team of Supervisors and Couriers through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.
Analyse day-to-day results and take action to meet the station targets for service quality, loss and damage reduction, at optimum costs.
Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
Ensure continuous improvement and share best practices implementation
Initiate and Implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost
Explore opportunities to improve service level in the most cost-efficient way
Ensure all resources are focused to achieve high quality service performance
Ensure staff are trained identifying training needs and implementing programmes and people development strategies
Experience Required
Knowledge of optimisation processes
Knowledge of the business levers, processes, structures and finance
Good knowledge of fleet/courier/driver management processes and related technology
Understands communication requirements in a multi-cultural environment.
Proven experience and knowledge in effective training, coaching and people management practices, including leadership development
Professional certification or equivalent level of experience
Three to five years people management experience, preferably gained from Operations/warehouse/factory role
The benefits
Lead a team of dedicated Couriers/Drivers
Competitive base salary + super + mobile
Convenient and easy to find location, based in Redbank, postcode 4301
Supportive internal network to provide encouragement and assistance
Excellent Career Progression opportunities with a global organisation support by free extensive in-house training programs and paid tuition assistance
Rewards and recognition programs
Special employee discounts on computers. electronics, health insurance, travel packages and much more!
Equal opportunities statement
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
