Operations Manager

Operations Manager — Challenge, Inspire and Grow with us at Miss Amara

We are looking for a passionate and driven Operations Manager to help us transform the way rugs are sold online! This is a full-time role.

About Us

We’re growing here at Miss Amara — fast. We’re reinventing the way that customers buys rugs online, innovating how people buy rugs through industry-first technology and a best-in-class customer experience. Since launching in 2014, Miss Amara has experienced rapid growth and is now regarded as one of the emerging e-commerce leaders in the APAC. We've received industry recognition for our innovation, customer-first mindset and growth trajectory, including:

• Ranked 150th in the Deloitte Fast 500 Tech Companies Asia-Pacific 2021
• Ranked 26th in the Financial Times (FT) Fastest Growing Tech Companies 2021
• Winner, Innovation Champion, National Retail Awards 2022
• Ranked 56th in the AFR Fast 100 2022
   

Our plan: To be the number one global retailer for rugs.

Miss Amara was founded with one mission - to create the best possible experience for people shopping for rugs online. Miss Amara is made up of a team that is (crazy) passionate about what they do, and strive to create a team culture that is vibrant, dynamic and supportive. 

We are shaking up the homewares industry with innovative technology that removes the biggest pain points in buying a rug - offering free returns, free styling advice, and industry-first augmented and virtual reality, tools to ensure our customer selects the perfect rug. Our approach is a complete game changer for how customers shop for rugs. 

We are building an all-star team to grow our business and be a place that our customers want to return to, time and time again.

The role

We are looking for a stellar team member. You’ll join our experienced Operations team in shaping a strong team culture that you can be proud of!

The Operations Manager will provide first class service to all areas of the business, as well as to our customers and suppliers. This role will maintain a clear and scalable logistics strategy to support the growth of Miss Amara.

What you'll do:

• Lead the warehouse team to ensure that the right products make it to the right customers in a timely manner, delivering on key performance indicators.
• Own relationships with vendors to facilitate smooth order fulfillment, including providing analysis on new or existing contracts.
• Ensure the warehouse operates at peak efficiency by supervising, organizing, directing, and training warehouse managers and employees.
• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping.
• Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality, and customer service standards are met.
• Optimizing daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service.
• Schedule and oversee the warehouse team to meet the demands of fulfillment, manage the flow and quality of work to maximize efficiency, and minimize overtime.
   

The successful candidate

What You’ll Need to Have:

• 3+ years of logistics and operations experience, with a focus on warehouse optimization.
• Ecommerce operations background, including familiarity with online retail fulfillment.
• Proficient in market research for identifying trends and consumer insights.
• Commercially minded with a passion for organizational growth strategies.
• Strong communication skills and confident leadership demeanor.
• Ability to handle large data volumes, derive insights, and implement data-driven strategies.
• Proficiency in Google Sheets, Microsoft Excel, purchasing software, and ERP systems.
   

Why should you join?

• Be part of a talented crew  — you’ll be a part of a high-growth e-commerce business, with opportunity for career progression as Miss Amara expands into new markets. 👊
• Work in unchartered territory — We are disrupting the homewares space using industry-first technology to stand apart from our competitors 💪 
• Join a truly global team - with team members joining from countries all over the world, we are a truly diverse workforce with a dynamic, fun and engaging company culture! 🌏